Relationship Banker: Client Solutions & Growth

Bank of America Corporation; Newcastle; On-site; AUD 60,000 - 90,000; Full time

Job summary

Bank of America in Australia seeks a customer-service oriented associate to engage clients in the lobby, educate them on self-service banking, and process transactions accurately. You will build relationships and help clients achieve their financial goals.

This role requires flexibility to work weekends, strong communication, and a proactive approach to connect clients with the right solutions, including deposits, transfers, and digital tools.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates well and builds relationships.
• Passion and drive to improve clients' financial lives.
• Confident in identifying solutions for clients' needs.
• Able to explain self-service banking tools to clients.
• Familiar with banking laws and regulations.
• Able to work weekends or extended hours at various centers.

Responsibilities

• Engages clients in lobby to educate and assist with transactions via self-service resources.
• Processes cash transactions accurately and efficiently.
• Develops in-depth conversations to understand client priorities and connect to solutions.
• Grows knowledge by partnering with specialists in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Delivers a superior client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Australia seeks a customer-service oriented associate to engage clients in the lobby, educate them on self-service banking, and process transactions accurately. You will build relationships and help clients achieve their financial goals.

This role requires flexibility to work weekends, strong communication, and a proactive approach to connect clients with the right solutions, including deposits, transfers, and digital tools.