Relationship Banker: Client Experience Pro

JPMorganChase; Brighton; On-site; AUD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Relationship Banker for its branch in Australia. The role focuses on delivering exceptional client experiences, understanding financial needs, and guiding customers through banking solutions with a high standard of service.

You will engage with clients in person and over the phone, promoting digital tools such as mobile banking and Chase Online. Weekend hours may be required, and compliance with banking regulations is essential.

Qualifications

• High school degree, GED or foreign equivalent required.
• Excellent communication skills, both in person and over the phone.
• Ability to create memorable client experiences and tailor solutions.
• Willingness to work branch hours including weekends and some evenings.
• Experience in sales or financial services is a plus.

Responsibilities

• Put clients first and deliver attentive, friendly service in the branch.
• Engage in clear, consultative communication to build trust and understand needs.
• Assist walk-in and scheduled clients in person or by phone to tailor financial recommendations.
• Educate clients on technology solutions like mobile apps and online banking.
• Learn products and procedures quickly to advise on banking solutions and connect to specialists.
• Adhere to banking policies, procedures, and regulatory requirements.

Skills

Customer experience

Communication skills

Problem solving

Risk & compliance awareness

Attention to detail

Education

High school degree or GED

College degree or military equivalent

Job description

JPMorgan Chase is seeking an Associate Relationship Banker for its branch in Australia. The role focuses on delivering exceptional client experiences, understanding financial needs, and guiding customers through banking solutions with a high standard of service.

You will engage with clients in person and over the phone, promoting digital tools such as mobile banking and Chase Online. Weekend hours may be required, and compliance with banking regulations is essential.