Purpose-Driven Banking Customer Advisor

Bank Australia Limited; Bendigo; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible working options

14% super

Wellbeing benefits like counselling

Job summary

Bank Australia Limited in Bendigo is seeking a Customer Service Consultant to join our branch. The successful candidate will be self-motivated with excellent communication and interpersonal skills and enjoy working in a team environment.

You will provide exceptional customer service, handle branch transactions including cash deposits and withdrawals, educate customers on online banking and the Bank Australia App, and assist in opening business accounts.

Qualifications

• Track record of excellent customer service.
• Confidence in building strong relationships with customers.
• Well-developed written, verbal and interpersonal skills.
• Ability to determine priorities and work effectively under pressure.

Responsibilities

• Provide exceptional customer service to meet banking requirements face-to-face and over the phone.
• Assist in developing long-term relationships through in-branch transactions and online banking education.
• Identify opportunities to market financial products and services through customer interactions.
• Promote Bank Australia in line with social, environmental, and sustainability initiatives.
• Contribute to the success of the branch and the team.

Skills

Customer service

Relationship building

Communication skills

Under pressure

Job description

Bank Australia Limited in Bendigo is seeking a Customer Service Consultant to join our branch. The successful candidate will be self-motivated with excellent communication and interpersonal skills and enjoy working in a team environment.

You will provide exceptional customer service, handle branch transactions including cash deposits and withdrawals, educate customers on online banking and the Bank Australia App, and assist in opening business accounts.