Branch Banking Consultant: Elevate Customer Experience

Australia and New Zealand Banking Group Limited; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

ANZ in Australia is seeking Banking Consultant/Personal Banker to be based mainly in branches, delivering end-to-end banking services and educating customers on digital solutions while meeting their financial needs and goals. You will work in a collaborative team, uphold compliance with policies, and help customers achieve their financial goals through transaction handling and needs-based conversations.

This role is primarily branch-based with opportunities to engage across digital channels.

Qualifications

• Retail banking experience is advantageous.
• Strong communication and interpersonal skills.
• Familiarity with digital channels and banking solutions.

Responsibilities

• Provide customers with a seamless branch experience by addressing end-to-end banking needs.
• Engage in needs-based conversations and educate customers on digital solutions.
• Collaborate with team members to deliver high-quality customer service and advocacy.
• Ensure compliance with ANZ policies and branch procedures.
• Act as a role model and peer coach to deliver exceptional service.
• Know your customer from a risk perspective and support bank programs.

Skills

Customer service

Digital literacy

Communication skills

Team collaboration

Compliance awareness

Job description

ANZ in Australia is seeking Banking Consultant/Personal Banker to be based mainly in branches, delivering end-to-end banking services and educating customers on digital solutions while meeting their financial needs and goals. You will work in a collaborative team, uphold compliance with policies, and help customers achieve their financial goals through transaction handling and needs-based conversations.

This role is primarily branch-based with opportunities to engage across digital channels.