Client Experience Banker

Bank of America; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Bank of America is hiring a client-focused banking professional in Melbourne. You will engage clients in the lobby, educate on self-service options, and accurately process cash transactions while building relationships to meet financial needs.

The role requires strong communication, adaptability to new technology, and a commitment to compliance with laws and bank policies. Weekend availability may be required, with a 40-hour work week.

Qualifications

• Self-starter with strong work ethic and results orientation.
• Effective collaborator and relationship-builder.
• Passion and drive to improve clients' financial lives.
• Confident in identifying solutions for clients based on needs.
• Clear, confident communication with clients.
• Ability to learn and adapt to new information and platforms.
• Educating clients on self-service banking (ATM/online/mobile).
• Strong critical thinking and problem-solving abilities.
• Adherence to established processes and applicable laws.
• Efficient time management and capacity planning.
• Focus on results while acting in the client’s best interest.
• Weekend/extended hours availability within reasonable distance.

Responsibilities

• Engages clients in the lobby to educate and assist with transactions via self-service resources.
• Processes cash transactions accurately and efficiently.
• Discusses clients' goals to connect them with suitable solutions.
• Builds relationships to meet clients' financial needs.
• Grows knowledge by partnering with experts in various banking areas.
• Manages center traffic, appointments, and outbound calls.
• Drives the overall client experience and adheres to regulations.

Skills

Enthusiastic self-starter with results

Collaborates effectively

Passion and drive to help clients

Confident in identifying client needs

Effective communication

Learns and adapts to new technology

Educating on self-service banking

Critical thinking and problem-solving

Follows processes and compliance

Time management

Focus on client outcomes

Availability for weekends/extended hrs

Education

Bachelor’s Degree or business-relevant Associate’s Degree (e.g., business management/administration/finance)

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is hiring a client-focused banking professional in Melbourne. You will engage clients in the lobby, educate on self-service options, and accurately process cash transactions while building relationships to meet financial needs.

The role requires strong communication, adaptability to new technology, and a commitment to compliance with laws and bank policies. Weekend availability may be required, with a 40-hour work week.