Retail Banking Consultant — Elevate Customer Experience

Australia and New Zealand Banking Group Limited; Cairns Regional; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

ANZ is seeking a Banking Consultant to provide end-to-end customer service in branch settings, addressing transaction needs and needs-based conversations. You will educate customers on digital solutions and serve as a trusted advisor, promoting ANZ products aligned with accreditation levels.

You will join a collaborative team, acting as a role model and coach to deliver outstanding customer experiences and drive advocacy for ANZ.

Qualifications

• Experience in retail banking or customer service environments.
• Strong communication and interpersonal abilities.
• Comfortable using digital banking channels and tools.

Responsabilités

• Provide customers with a seamless in-branch experience across transactions and advisory needs.
• Work within a collaborative team to deliver high-quality customer service.
• Aim to increase customer engagement and advocacy through exceptional service.
• Support bank programs and policies to ensure consistent customer outcomes.
• Apply knowledge of customer due diligence and KYC in daily tasks.
• Ensure compliance with ANZ policies and processes in all interactions.

Connaissances

Customer focus

Digital channels

Multi-tasking

Team player

Compliance

Communication skills

Description du poste

ANZ is seeking a Banking Consultant to provide end-to-end customer service in branch settings, addressing transaction needs and needs-based conversations. You will educate customers on digital solutions and serve as a trusted advisor, promoting ANZ products aligned with accreditation levels.

You will join a collaborative team, acting as a role model and coach to deliver outstanding customer experiences and drive advocacy for ANZ.