Branch Banking Consultant: Elevate Customer Experience

ANZ; Townsville City; On-site; AUD 65,000 - 90,000; Full time

Job summary

ANZ is hiring a Banking Consultant in Retail Banking to help customers achieve end-to-end financial needs, including transactional and advisory support. The role is based mainly in branches in Townsville and surrounding areas, delivering high-quality customer service and promoting digital solutions.

The position emphasizes teamwork, coaching others, and aligning with ANZ customer promises to turn customers into advocates for the bank.

Qualifications

• Strong customer service experience preferred.
• Familiarity with digital banking channels is advantageous.
• Ability to multi-task and adapt to change.

Responsibilities

• Provide customers with a seamless branch experience across end-to-end banking needs.
• Be a role model and coach to deliver excellent customer service.
• Support bank programs and initiatives and ensure policy compliance.

Skills

Customer focus

Digital channels

Team collaboration

Adaptability

Communication skills

Job description

ANZ is hiring a Banking Consultant in Retail Banking to help customers achieve end-to-end financial needs, including transactional and advisory support. The role is based mainly in branches in Townsville and surrounding areas, delivering high-quality customer service and promoting digital solutions.

The position emphasizes teamwork, coaching others, and aligning with ANZ customer promises to turn customers into advocates for the bank.