Senior Housing Services & Tenancy Support Lead

NSW Department of Communities and Justice; Sydney; On-site; AUD 103,000 - 114,000; Full time

Job summary

Homes NSW seeks a Senior Client Service Officer to support complex housing and tenancy outcomes. You will manage headleases, coordinate services, and collaborate with internal teams and external partners to retain tenancies and remove barriers.

You’ll operate in a mix of office and field work, contributing to targeted outcomes for vulnerable communities and upholding client-focused service delivery within a collaborative team.

Qualifications

• Experience collaborating with coordinating stakeholder’s services to achieve positive outcomes.
• Strong stakeholder engagement skills with the ability to build productive relationships across government, community, and service provider networks.
• Demonstrated ability to analyse complex issues, exercise sound judgement, and identify practical solutions in a client-focused environment.
• Ability to coach, support and share specialist knowledge while maintaining a strong commitment to professional integrity and client service excellence.

Responsibilities

• Managing a portfolio of Headleases.
• Working with internal teams and business units on Headleasing matters.
• Manage and progress breaches of tenancy agreements and represent Homes NSW at the NSW Civil and Administrative Tribunal.
• Attend property visits and conduct inspections.
• Coordinate property maintenance and repairs with landlords/agents.
• Manage financial transactions, including payments to landlords and/or agents.
• Ensure accurate, confidential and up-to-date data and record management.

Skills

Stakeholder engagement

Cross-agency collaboration

Client service excellence

Analytical thinking

Job description

Homes NSW seeks a Senior Client Service Officer to support complex housing and tenancy outcomes. You will manage headleases, coordinate services, and collaborate with internal teams and external partners to retain tenancies and remove barriers.

You’ll operate in a mix of office and field work, contributing to targeted outcomes for vulnerable communities and upholding client-focused service delivery within a collaborative team.