Housing Services & Enquiries Specialist

Hume Community Housing; Maitland; Presencial; AUD 60.000 - 80.000; Tempo integral

Benefícios oferecidos por esta vaga

Salary packaging

Access to EAP Counselling Service

Additional Leave

Resumo da vaga

Hume Community Housing is seeking a Customer Service Officer for a full-time, 12-month maximum term role across Maitland and Raymond Terrace offices. You will respond to inquiries via phone, email and in person with empathy and solutions-focused service.

Responsibilities include handling housing and tenancy inquiries, directing customers to the right teams, and maintaining records while supporting rental payments and general administration.

Qualificações

• Current Police Check.
• Working with Children Check.
• NDIS Worker Screening Check.
• Previous customer service experience (phone, email and face-to-face).

Responsabilidades

• Respond to customer enquiries via phone, email and in person.
• Provide accurate information regarding housing services and tenancy matters.
• Triage enquiries and direct customers to the appropriate team.
• Process customer requests and maintain accurate records.
• Support rental payment enquiries and general administration.
• Work collaboratively with internal teams to ensure timely resolution of customer enquiries.
• Deliver positive customer experience with every interaction.

Conhecimentos

Customer service

Communication

Enquiry handling

Teamwork

Descrição da vaga

Hume Community Housing is seeking a Customer Service Officer for a full-time, 12-month maximum term role across Maitland and Raymond Terrace offices. You will respond to inquiries via phone, email and in person with empathy and solutions-focused service.

Responsibilities include handling housing and tenancy inquiries, directing customers to the right teams, and maintaining records while supporting rental payments and general administration.