Housing Officer: Tenancy Support & Inspections

Hume Community Housing; Fairfield; Presencial; AUD 65.000 - 90.000; Jornada completa

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Descripción de la vacante

Hume Community Housing is recruiting a Housing Officer for Western and South West Sydney. You will manage a diverse tenancy portfolio, assist customers to sustain tenancies and contribute to safe neighbourhoods. The role includes home visits, inspections and proactive case management with NCAT involvement.

You will work with internal teams and external stakeholders to ensure tenancy compliance and positive outcomes for residents, including managing financial hardship and complex customer matters.

Formación

• Must have understanding of the Residential Tenancies Act and NCAT processes.
• Minimum 2 years’ experience in a community services, housing or related sector.

Responsabilidades

• Manage a portfolio of tenancies and maintain accurate customer records.
• Conduct routine property inspections and complete follow-up actions.
• Support customers to sustain their tenancies and achieve positive outcomes.
• Resolve tenancy issues, complaints and anti-social behaviour matters.
• Monitor rent and non-rent accounts and assist customers experiencing financial hardship.
• Build strong relationships with internal teams and external stakeholders.
• Ensure compliance with tenancy legislation, policies and procedures.

Educación

Certificate IV in Community Services or equivalent

Descripción del empleo

Hume Community Housing is recruiting a Housing Officer for Western and South West Sydney. You will manage a diverse tenancy portfolio, assist customers to sustain tenancies and contribute to safe neighbourhoods. The role includes home visits, inspections and proactive case management with NCAT involvement.

You will work with internal teams and external stakeholders to ensure tenancy compliance and positive outcomes for residents, including managing financial hardship and complex customer matters.