Community Housing Tenancy Manager – Work-Life Balance

Work Initiatives; Maitland; On-site; AUD 93,000 - 98,000; Full time

Benefits offered by this job

No after-hours or weekend work

Pool vehicle for work-related travel

Salary packaging benefits

Paid Birthday Leave

Annual training allowance and paid/stu

Annual training allowance and paid/tu

Discounted gym membership (Fitness PAS

Employee Assistance Program (EAP)

Annual flu vaccination program

Job summary

Home in Place, based in Newcastle, seeks a tenancy management professional to oversee a portfolio of community housing tenancies across Newcastle and Lake Macquarie. You will support tenants to sustain tenancies, engage with support services, and advocate for positive outcomes within legislation and policy.

You will collaborate with partners to assist people from diverse backgrounds and with varying support needs, ensuring compliance and high standards of service delivery.

Qualifications

• Experience in tenancy management within community, public or private housing.
• Knowledge of the Residential Tenancies Act and tenancy management practices.
• Experience working with people from diverse backgrounds and those with complex needs.
• Strong communication, conflict resolution and problem-solving skills.
• Experience preparing for and representing matters at NCAT (highly regarded).
• Strong administration and computer skills.
• Current NSW Driver Licence.

Responsibilities

• Managing a portfolio of community housing tenancies
• Building and maintaining positive tenant relationships
• Conducting property inspections and home visits
• Managing tenancy-related issues in accordance with legislation and policy
• Liaising with support providers and external stakeholders
• Preparing tenancy documentation and maintaining accurate records
• Representing tenancy matters at NCAT where required

Skills

Tenancy management

Stakeholder engagement

Administrative skills

Conflict resolution

NCAT representation

Communication skills

Driver Licence

Tools

Administrative software

Job description

Home in Place, based in Newcastle, seeks a tenancy management professional to oversee a portfolio of community housing tenancies across Newcastle and Lake Macquarie. You will support tenants to sustain tenancies, engage with support services, and advocate for positive outcomes within legislation and policy.

You will collaborate with partners to assist people from diverse backgrounds and with varying support needs, ensuring compliance and high standards of service delivery.