Reddy Express Woolgoolga - Site Manager

Reddy Express; Australia; On-site; AUD 60,000 - 70,000; Full time

Job summary

OTR Group is hiring for a role at Reddy Express in NSW to oversee daily store operations, enhance customer service, mentor staff, manage rostering and stock, and ensure safety policies are followed. The successful candidate will drive efficiency and service excellence across shifts.

You will lead by example, train team members, and contribute to reporting and compliance while upholding the brand standards of the OTR Group.

Qualifications

• Leadership experience in retail/hospitality capacity.
• Well-developed and professional communication skills.
• Passion for delivering exceptional customer service and training to others.
• Ability to adapt to change.
• Strong attention to detail.
• Strong sense of teamwork.

Responsibilities

• Responsible for the day-to-day operations of the store.
• Handle customer service, team training and development, rostering, stock management and reporting.
• Adhere to and implement health and safety policies and procedures.

Skills

Leadership

Communication

Customer service

Training

Adaptability

Attention to detail

Teamwork

Job description

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitalitycapacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.