Reddy Express Lismore Dawson St - Site Manager

Reddy Express; Lismore; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Reddy Express is seeking a Site Manager to oversee daily store operations, drive exceptional customer service, train and develop staff, handle rostering and stock control, and report on performance while ensuring health and safety compliance.

The role focuses on leading a small team, adapting to changing priorities, and delivering a seamless retail experience across Australian sites with strong teamwork and attention to detail.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication and professional interpersonal skills.
• Passion for delivering exceptional customer service and training.
• Ability to adapt to change and manage competing priorities.
• Strong attention to detail and accuracy in reporting.
• Proven ability to lead a team and foster teamwork.

Responsibilities

• Oversee day-to-day store operations.
• Deliver excellent customer service and resolve issues.
• Lead team training and development.
• Manage rostering and stock control.
• Prepare and review operational reports.
• Enforce health and safety policies and procedures.

Skills

Leadership

Communication

Customer service

Training

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express – Site Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitalitycapacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.