Reddy Express Mount Isa Grace Street – Assistant Manager

OTR; Mount Isa City; On-site; AUD 52,000 - 65,000; Full time

Job summary

OTR Group is seeking a customer-focused leader to support daily store operations in Mount Isa. You will oversee customer service, coach team members, roster shifts, manage stock, and ensure health and safety policies are followed.

This role requires flexible hours, strong communication, attention to detail, and teamwork to deliver outstanding service. You will engage with customers and staff to drive store performance in a fast-paced retail environment.

Qualifications

• Leadership experience in retail or hospitality.
• Ability to coach and train team members.
• Strong communication and customer service skills.
• Flexibility to cover core hours.
• Attention to detail and teamwork.

Responsibilities

• Assist with day-to-day store operations.
• Provide excellent customer service and handle inquiries.
• Train and develop team members.
• Roster planning and stock management.
• Report on store performance and ensure health and safety compliance.

Skills

Leadership

Customer service

Communication

Training

Roster management

Stock management

Health & safety

Teamwork

Job description

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

Availability Requirements

The successful candidate should have flexible availability but be willing to commit to the following core hours each week:

• Monday: 8:00 - 16:00
• Tuesday: 12:00 - 20:00
• Wednesday: 12:00 - 20:00
• Thursday: 12:00 - 20:00
• Sunday: 8:00 - 16:00

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.