Reddy Express Lidcombe - Assistant Manager

Reddy Express; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Reddy Express Lidcombe is seeking an Assistant Manager to oversee daily store operations and drive exceptional customer service. You will lead a small team, manage rosters, and ensure stock control while adhering to health and safety standards.

The role requires leadership experience in retail or hospitality, strong communication, and a proactive, team-focused mindset to develop staff and improve store performance.

Qualifications

• Experience leading retail/hospitality teams.
• Strong customer service mindset and communication.
• Willingness to train and develop others.

Responsibilities

• Assist day-to-day store operations.
• Lead customer service and resolve issues.
• Roster staff and monitor attendance.
• Manage stock and reporting while upholding safety policies.

Skills

Retail leadership

Customer service

Team training

Stock management

Health & safety

Communication

Job description

Reddy Express Lidcombe - Assistant Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitalitycapacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.