Reddy Express Lidcombe - Assistant Manager

OTR; Cumberland; On-site; AUD 65,000 - 75,000; Full time

Job summary

Reddy Express at OTR is seeking an Assistant Manager to help run daily store operations and lead the team in delivering exceptional customer service. You will support rostering, stock management, and reporting while upholding health and safety standards.

Ideal candidates bring leadership experience in retail or hospitality, strong communication skills, and a passion for staff development and teamwork in a fast-paced environment.

Qualifications

• Leadership experience in retail/hospitality environments.
• Strong communication and professional interactions with customers and team.
• Ability to train and develop staff to improve service quality.

Responsibilities

• Assist with day-to-day store operations and performance.
• Provide excellent customer service and resolve issues promptly.
• Deliver team training and development, rostering, and reporting.
• Maintain stock control and ensure health and safety policies are followed.

Skills

Leadership

Communication

Customer service

Training & coaching

Adaptability

Teamwork

Job description

Reddy Express – Assistant Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.