Reddy Express Lismore Dawson St - Site Manager

OTR; Lismore City Council; On-site; AUD 85,000 - 110,000; Full time

Job summary

OTR Group, home to Reddy Express, is seeking a Site Manager to oversee daily store operations in New South Wales. You will lead the store team, ensure exceptional customer service, manage rostering and stock, and uphold health and safety policies.

This role requires strong leadership and a proactive, customer-focused mindset. As Site Manager, you will drive staff development, oversee training initiatives, and collaborate with leadership to hit performance targets while maintaining a welcoming,

Qualifications

• Experience leading retail or hospitality teams.
• Strong communication and training skills.
• Commitment to customer service excellence.
• Ability to plan rosters and manage stock efficiently.
• Attention to detail and safety compliance.

Responsibilities

• Oversee day-to-day store operations.
• Lead customer service and staff training.
• Manage rostering, stock levels, and reporting.
• Enforce health and safety policies and procedures.
• Foster teamwork and drive continuous improvement.

Skills

Leadership experience

Customer service excellence

Team training and development

Communication skills

Roster planning

Stock management

Attention to detail

Adaptability

Teamwork

Job description

Reddy Express - Site Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

Reddy Express - Site Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.