Records and Digitisation Support Officer

Department of Transport & Planning Victoria; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

The Records and Digitisation Officer at the Department of Transport & Planning Victoria supports records management, mail handling and administrative services in a confidential environment. You will assist staff with records systems, follow legislation, support information requests and promote good records practices.

Responsibilities include processing mail, coordinating courier services, maintaining records, and using Microsoft 365 while emphasizing teamwork, professionalism and customer

Qualifications

• Experience managing records in line with legislative and organisational requirements.
• Experience using electronic document and records management systems (TRIM/eConnect).
• Experience with courier booking processes and systems.

Responsibilities

• Process incoming and outgoing mail and coordinate courier services.
• Maintain records and track service activity.
• Use Microsoft 365 applications to support daily operations.
• Work as part of a team and take ownership of tasks.
• Promote good records management practices and escalate risks or issues promptly.

Skills

Records management

Customer service

Digital tools

Teamwork

Policy compliance

Tools

Content Manager (TRIM)

eConnect portal

Parcel Tracker

Job description

Records and Digitisation Support Officer

Department of Transport & Planning Victoria – Melbourne VIC

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

The Records & Digitisation Officer supports the department by providing accurate, timely and customer-focused records management, mail handling and administrative services in a confidential and sensitive environment. The role assists staff with records systems, follows legislation and procedures, supports information requests, and promotes good records management practices.

Responsibilities also include processing incoming and outgoing mail, coordinating courier services, maintaining records, tracking service activity and using Microsoft 365 applications. The role requires teamwork, professionalism and a strong customer service focus, with an emphasis on taking ownership of tasks, sharing knowledge and promptly escalating risks or issues.

What we’re looking for

You’resomeone who:

• Confidently use digital tools and systems to support daily operations and assist others when needed.
• Apply critical thinking and problem-solving skills to resolve issues, interpret guidelines and make informed decisions.
• Adapt to changing priorities and work effectively with different teams and changing requirements.
• Work collaboratively, share information, support colleagues and contribute to team goals.
• Provide responsive customer service, follow up on requests and apply records management policies, procedures and legislative requirements.

Qualifications and experience

You’ll bring:

• Demonstrated experience managing records in line with legislative and organisational requirements, including creation, classification, registration, sentencing and disposal (mandatory).
• Proven experience using electronic document and records management systems, such as Content Manager (TRIM) or equivalent, and the eConnect portal, including Parcel Tracker (mandatory).
• Experience with courier booking processes and systems, and working knowledge of the Public Records Act 1973 and Public Record Office Victoria standards (desirable).

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Applications close at 11.59pm on Wednesday, 18 November 2026.

For further information about the role, please contact Mary Young, Team Leader Records and Digitisation Services, at **********@transport.vic.gov.au

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

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