Records and Digitisation Support Officer

Department of Transport and Planning; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Department of Transport and Planning in Melbourne CBD is seeking a Records and Digitisation Support Officer to deliver accurate records management, mail handling and admin support in a confidential environment.

You will assist staff with records systems, follow legislation, handle information requests and promote good records practices in a fast-paced government setting.

Qualifications

• Demonstrated experience managing records in line with legislative and organisational requirements.
• Experience using electronic document and records management systems (TRIM/eConnect/Parcel Tracker).
• Understanding of Public Records Act/POR Victoria standards (desirable).

Responsibilities

• Process incoming and outgoing mail and coordinate courier services.
• Maintain and classify records, ensuring timely access and disposal when required.
• Support staff with records systems and MS 365 applications; escalate risks as needed.

Skills

Records management

Customer service

Digital tools

Tools

Content Manager (TRIM)

eConnect portal

Parcel Tracker

Job description

Title: Records and Digitisation Support Officer

Requisition ID: 13130

Work Type: Ongoing Full Time

Fixed Term Period: Not Applicable

Location: Melbourne - CBD

Date Posted: 3 Nov 2026

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About The Role

The Records & Digitisation Officer supports the department by providing accurate, timely and customer-focused records management, mail handling and administrative services in a confidential and sensitive environment. The role assists staff with records systems, follows legislation and procedures, supports information requests, and promotes good records management practices.

Responsibilities also include processing incoming and outgoing mail, coordinating courier services, maintaining records, tracking service activity and using Microsoft 365 applications. The role requires teamwork, professionalism and a strong customer service focus, with an emphasis on taking ownership of tasks, sharing knowledge and promptly escalating risks or issues.

What We’re Looking For

• Confidently use digital tools and systems to support daily operations and assist others when needed.
• Apply critical thinking and problem-solving skills to resolve issues, interpret guidelines and make informed decisions.
• Adapt to changing priorities and work effectively with different teams and changing requirements.
• Work collaboratively, share information, support colleagues and contribute to team goals.
• Provide responsive customer service, follow up on requests and apply records management policies, procedures and legislative requirements.

Qualifications And Experience

• Demonstrated experience managing records in line with legislative and organisational requirements, including creation, classification, registration, sentencing and disposal (mandatory).
• Proven experience using electronic document and records management systems, such as Content Manager (TRIM) or equivalent, and the eConnect portal, including Parcel Tracker (mandatory).
• Experience with courier booking processes and systems, and working knowledge of the Public Records Act 1973 and Public Record Office Victoria standards (desirable).

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

Important information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

Contact

Mary Young, Team Leader Records and Digitisation Services, at [e-mail].

Applications close

Applications close at 11.59pm on Wednesday, 18 November 2026.