Receptionist - Cremorne Veterinary Hospital

VetPartners; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

Cremorne Veterinary Hospital is seeking a friendly, capable receptionist to join our long-standing, close‑knit team on a permanent part‑time basis.

As the first point of contact for clients and their pets, you will create a welcoming experience, manage calls and appointments, handle payments and support the day-to-day operations with the veterinary team. Formal qualifications are not essential, with veterinary or customer service backgrounds highly regarded.

Qualifications

• Some reception/administration experience is desirable.
• Strong customer service and communication skills are essential.
• Organised and reliable with the ability to manage priorities.
• Team player with a genuine interest in veterinary care.

Responsibilities

• Welcoming clients and patients with warmth and professionalism.
• Managing phone calls, appointments and general enquiries.
• Assisting with day-to-day reception and administrative tasks.
• Processing payments and managing client accounts.
• Communicating with the veterinary and nursing teams.
• Supporting the smooth running of the hospital.
• Providing compassionate customer service to clients and their pets.

Skills

Reception experience

Customer service

Communication skills

Team player

Calm under pressure

Interest in animal care

Job description

Permanent Part-Time Veterinary Receptionist

Cremorne Veterinary Hospital

Cremorne Veterinary Hospital is looking for a friendly, capable and caring Receptionist to join our long-standing, tight-knit team on a permanent part-time basis.

We’re proud to have built a supportive workplace where people genuinely enjoy working together. Our team brings a wide range of experience, expertise and diverse skillsets, creating an environment where there is always something to learn and plenty of support along the way.

About the role

As the first point of contact for our clients and their beloved pets, you’ll play an important role in creating a welcoming and positive experience from the moment they walk through our doors.

The role will include:

• Welcoming clients and patients with warmth and professionalism
• Managing phone calls, appointments and general enquiries
• Assisting with day-to-day reception and administrative tasks
• Processing payments and managing client accounts
• Communicating with our veterinary and nursing teams
• Supporting the smooth running of the hospital
• Providing compassionate and professional customer service to clients and their pets

About you

We’re looking for someone who:

• Has some previous experience in reception, administration and/or a veterinary setting
• Is confident communicating with people and enjoys providing great customer service
• Is organised, reliable and able to manage competing priorities
• Works well as part of a team and is happy to lend a hand where needed
• Has a genuine interest in animal care and the veterinary industry
• Is compassionate, approachable and able to remain calm in a busy environment
• Is keen to learn and develop their skills

Formal qualifications are not essential, although relevant veterinary, animal care, administration or customer service qualifications will be highly regarded.

Why join us?

At Cremorne Veterinary Hospital, we believe a great workplace is built around great people.

You’ll be joining a long-standing, close-knit team with a wealth of knowledge and experience across many areas of veterinary care. We have a strong team culture, with plenty of support and a genuine willingness to help one another.

We also believe in supporting our people to grow. Opportunities for progression and professional development are available across the business, allowing you to build on your existing skills and explore new areas as your experience develops.

If you're looking for a permanent part-time position where you can become part of a supportive team, develop your skills and make a meaningful difference to clients and their pets, we'd love to hear from you.