Receptionist - Veterinary Hospital

Gungahlin Vet Hospital; Australian Capital Territory; On-site; AUD 30,000 - 44,000; Part time

Benefits offered by this job

Free parking nearby

No Sundays or Public Holidays

Professional development opportunities

Above award wages

Job summary

Gungahlin Vet Hospital is seeking a friendly receptionist to join our team. You will greet clients and patients, manage inquiries, and coordinate appointments while maintaining a clean front-of-house area.

The role requires comfort with handling animals and basic product sales in a fast-paced clinic environment. You will work a rotating roster, with a minimum of 20 hours per week and up to 38 hours, Monday to Friday and some Saturdays.

Qualifications

• High emotional intelligence and empathy for animals and clients.
• Experience in receptionist role, preferably in veterinary settings.
• Familiarity with medical terminology is advantageous.
• Ability to manage messages, schedule appointments and maintain patient files.
• Proficiency with MS Office and scheduling software.

Responsibilities

• Greet clients and patients on arrival.
• Handle inquiries via phone, email, and in person.
• Manage day-to-day appointment scheduling and triage.
• Keep reception and consulting areas tidy; handle minor cleanups.
• Process payments via EFTPOS, card, cash, and Vetpay.
• Lift up to 15kg when handling animals or stock.
• Sell over-the-counter products and animal care items.
• Assist with daily administrative tasks.
• Collaborate closely with vets and nurses.

Skills

Emotional intelligence

Customer service

Veterinary receptionist experience

Medical terminology

Microsoft Office

Vision scheduling software

Self-management

Education

No specific degree required

Tools

Microsoft Office

Vision scheduling

Job description

We have a great opportunity for a Receptionist to join our team and use their exceptional people skills, combined with a love for animals. This is not your typical receptionist role!

A typical day at GVH will see you performing many varied tasks, such as:

• Greeting clients & patients as they arrive
• Handling client enquires via phone, email and in person
• Managing the day-to-day patient appointment scheduling and triaging
• Keeping the public areas such as reception and consulting rooms neat and tidy, as well as cleaning up that occasional nervous puppy mess on the floor
• Processing payments via EFTPOS, credit card, cash and through Vetpay,
• Physical ability to handle and lift up to 15kgs (either animals that must be carried, or stock items like large bags of food)
• Sale of products such as over the counter medications, animal care products, enrichment, and equipment
• Utilising your administrative skills to assist with daily tasks assigned to you
• Working closely with your colleagues, especially with the vets and nurses

Working Hours

You can expect to work a minimum20 hours per week, but up to 38 hours per week depending on shift availability.

Shifts are on a rotating roster Monday to Friday and up to every second Saturday.

GVH has various shifts with different start and finish times. Our earliest shifts start at 7:45am, and our latest shifts finish at 7:30pm, with shift changes in the middle. You must be able to work within these times to fit into our roster.

This is a permanent part-time role; you will be paid an hourly rate above the current award rate and receive all entitlements as per the National Employment Standards and the award.

Our Ideal Candidate

While we offer training on all aspects of the role, certain skills and experience are very advantageous to your application.

• High emotional intelligence
• Ability to self-manage in a fast-paced environment
• Empathy and resilience when facing difficult situations (eg unwell patients and concerned owners)
• Excellent time management and ability to take initiative
• The knowledge, ability, and confidence to handle many types of animals
• Previous experience working in a receptionist or customer service role, (particularly previous veterinary receptionist experience)
• Existing experience with medical terminology
• Willingness to make a long-term commitment to the role
• Ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files
• Experience working with Microsoft Office applications such as Word, Excel and Outlook, or equivalent
• Flexibility learning new systems relevant to the Vet Industry, such as Vision for our scheduling and patient files

Why work with us?

We offer:

• Opportunities to gain animal handling experience with a variety of different animals, including wildlife and pets
• No Sunday or Public Holiday work
• Professional development and training opportunities, including catered learning sessions in collaboration with various manufacturers
• Above award wages
• Free parking just a short walk from the practice
• Tea, coffee and snacks provided
• Midyear events, staff get-togethers, monthly "cake days" for birthdays andEaster and Christmas events
• An inclusive, fun and supportive work environment

Please Note

This role is open to anyone with unrestricted working rights for Australia.

We DO NOT sponsor visa requirements. Your application will not be considered if you ask us to sponsor your visa.

Due to the large volume of applications, only shortlisted candidates will be contacted if successful through initial screening.

Recruitment will be ongoing and the advert may be removed at any time if the successful candidate is found.