Receptionist

Vetpartners; Central Coast; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

VNCA professional membership paid

Paid parental leave

Health & wellbeing support

Employee discounts

Pet benefits

Supportive network

Job summary

Spreyton Vet Services, part of VetPartners, is seeking an experienced Receptionist to join our friendly team on a full-time basis. You’ll be the first point of contact for clients, delivering a warm welcome and ensuring smooth daily operations in a busy clinic.

You will handle client enquiries, appointments, invoices, payments and general administration with strong organisational and communication skills, all while supporting compassionate care for animals and their people.

Qualifications

• Previous reception or customer service experience is essential.
• Veterinary reception experience is highly regarded but not essential.
• Strong administrative and organisational skills.
• Excellent communication with a warm, professional approach.
• Ability to manage multiple tasks in a busy environment.
• Positive attitude and teamwork mindset.
• Genuine care for animals and their caregivers.

Responsibilities

• Delivering outstanding client care to patients and their owners.
• Managing client enquiries in person, by phone, and via email.
• Supporting day-to-day appointment and admission scheduling.
• Completing general administration and clerical duties.
• Taking payments and managing invoices and accounts.
• Ensuring front of house areas are welcoming, clean, and organised.
• Assisting across different areas of the hospital as required.
• Working collaboratively with the clinical team to support patient care.

Skills

Reception experience

Customer service

Administrative skills

Communication

Multitasking

Teamwork

Job description

Job Description

Description

Receptionist | Spreyton Vet Services | Full Time A tight knit team, a loyal client base, and a role where your nursing skills truly shine. Spreyton Vet Services is proud to care for the Spreyton and surrounding community, delivering high-quality veterinary care with a strong focus on teamwork, compassion, and client relationships. Our clinic is built around a supportive, collaborative culture where everyone plays a vital role in patient outcomes and client experience. With a loyal and appreciative client base, we’re passionate about creating a positive environment for both pets and people.

About the Role We’re looking for an experienced and professional Receptionist to join our team on a full-time basis. As the first point of contact for clients, you'll play a vital role in creating a welcoming and positive experience while supporting the smooth day to day operation of the hospital. This is a fantastic opportunity for someone who thrives in a busy environment, enjoys building relationships with clients, and takes pride in delivering exceptional customer service.

What you'll be doing:

• Delivering outstanding client care to patients and their owners
• Managing client enquiries professionally in person, by phone, and via email
• Supporting the day to day appointment and admission schedule
• Completing general administration and clerical duties
• Taking payments and managing invoices and accounts
• Ensuring front of house areas are welcoming, clean, and organised
• Assisting across different areas of the hospital as required
• Working collaboratively with the clinical team to support exceptional patient care

What We're Looking For

• Previous reception or customer service experience is essential
• Veterinary industry reception experience highly regarded but not essential
• Strong administrative and organisational skills
• Excellent communication skills with a warm and professional approach
• Confidence managing multiple tasks in a busy environment
• Strong attention to detail and ability to prioritise workload
• A positive, adaptable attitude and willingness to help wherever needed
• A team first mindset and commitment to contributing to a supportive workplace culture
• A genuine love for animals and the people who care for them

We Know This Industry Isn't Without Its Challenges – And We Take That Seriously.

Your wellbeing is not an afterthought here. We're committed to a safe, supportive environment backed by real safety standards, EAP support, a Mental Health First Aid network, and the Best for Pet Wellness Plan – because the people who care for animals deserve to be looked after too.

Small Clinic Feel. Big Network Behind You.

Spreyton Vet Services is proudly part of VetPartners – Australia and New Zealand's largest vet care network of 270+ clinics and a community of over 1,000 vets and nurses united by a genuine love for animals. Joining us means joining something bigger – a network that invests in your growth, your wellbeing, and your future.

Here’s what that looks like day to day:

• Real career pathways – develop your clinical skills, explore specialist interests, or grow into leadership roles
• Professional Memberships – we will pay for your professional membership with the VNCA
• Paid parental leave – flexible programs for primary and secondary carers, plus a return to work bonus
• Health & wellbeing support – 24/7 EAP support with Sonder, Mental Health First Aid network, and wellbeing initiatives
• Everyday discounts & perks – access to savings on fuel, groceries, travel, entertainment, and more
• Pet Benefits – exclusive discounts on veterinary services and products for your own pets
• Connected community – be part of a supportive network of veterinary professionals across ANZ

Why You’ll Love Working Here

• Flexible rosters to support work life balance
• No after hours and no Sunday work
• A supportive, fun, and collaborative team environment
• Access to free training and workshops through the Veterinary Training Centre
• A loyal, appreciative client base
• A strong focus on wellbeing and team support

Sound Like Your Kind of Place?

VetPartners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.