Receptionist / Administration Officer (Physiotherapy Clinics)

Peak Physio; Newcastle; Sur place; AUD 52 000 - 58 000; Temps partiel

Résumé du poste

Peak Physio in New Lambton is seeking an energetic receptionist/administration officer to support physiotherapy clinics across the Newcastle region. The role offers either part-time or full-time hours with a typical day from 8:30am to 5:00pm, and a friendly, stable team environment that values reliability and client service.

You will handle client greetings, diary management, payments, approvals, and basic admin tasks while developing strong people skills and confidence with booking systems and

Qualifications

• Friendly, personable and positive with clients and colleagues.
• Sound computer skills and ability to learn booking systems quickly.
• Comprehensive training provided; healthcare experience is beneficial but not essential.

Responsabilités

• Welcoming clients and building rapport.
• Manage clinician diaries and bookings.
• Process payments from insurers, Medicare, NDIS, etc.
• Seek treatment approvals from third parties and update systems.
• Communicate with clients, insurers, doctors and staff.
• Scan, file and manage documents.
• Reconcile accounts and chase overdue invoices.
• Keep the office clean and tidy.
• Order stock and supplies.
• Assist with additional related admin tasks.

Connaissances

Customer service

Time management

Communication

Organisation

Outils

Gmail

Microsoft Office

Booking systems

Description du poste

Receptionist / Administration Officer (Physiotherapy Clinics)

Peak Physio is one of the region's most trusted providers of physiotherapy services. We’re currently seeking a part-time or full-time receptionist to join our friendly team in New Lambton, with potential additional support across our other clinics.

Hours: ~8:30am-5:00pm

This role is suitable for candidates seeking longer-term employment as part of a stable, happy, positive, and committed team.

About the Role

Your key responsibilities will be:

• Welcoming and building relationships with clients.
• Managing clinician diaries and booking appointments.
• Taking / managing payments (including from private health insurers, Medicare, NDIS, etc.).
• Seeking treatment approvals from third parties and updating systems.
• Communicating with multiple stakeholders - clients, insurers, doctors, etc.
• Scanning, digital filing, and document management.
• Reconciling of financial accounts and chasing overdue invoices.
• Cleaning and tidying of the office.
• Managing and ordering stock/supplies.
• Assisting with various other related tasks.

About You

• Friendly, personable, bubbly, and positive: You create a great first impression and can easily build rapport with clients of all ages and backgrounds.
• Excellent communication: You're comfortable and capable liaising with various stakeholders by phone and email in a friendly and professional manner.
• Sound computer skills: You're confident using gmail, microsoft office, booking management systems, etc. (or willing to learn!)
• Diligent with exceptional time management: You pay attention to details and prioritise tasks well. You can manage comfortably in a fast-paced environment.
• Reliable and trustworthy: You're someone the team can rely on. We value integrity above all else!

Previous experience in physiotherapy or healthcare may be beneficial, but is not essential. Comprehensive training will be provided.

Learn More:

www.peak-physio.com.au

www.instagram.com/peakphysionewcastle/