Receptionist

SportsCare Dickson; North Canberra; On-site; AUD 30,000 - 39,000; Part time

Job summary

SportsCare Dickson in Canberra is seeking a friendly receptionist to support our physiotherapy and allied health team. You will manage appointments, greet patients, handle inquiries, and maintain smooth clinic administration in a busy health setting.

This permanent part-time or casual role offers flexible shifts, opportunities for training, and a supportive team environment. Strong customer service and computer skills are essential to deliver outstanding patient experiences.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational and time-management abilities.
• High attention to detail and accuracy.
• Confidence using computers and appointment booking systems.
• Ability to multitask and work effectively in a fast-paced environment.
• Previous reception, administration, or customer service experience (essential).
• Experience in a healthcare, allied health, or physiotherapy setting (advantageous but not essential).

Responsibilities

• Greet patients and visitors in a professional and welcoming manner.
• Answer phone calls, emails, and online enquiries.
• Schedule and manage appointments.
• Invoice and process payments.
• Manage patient records ensuring confidentiality at all times.
• Assist with health fund claims and billing processes.
• Maintain the clean and professional image of the clinic and reception area.
• Support clinicians with general administrative duties.
• Coordinate incoming and outgoing correspondence.
• Able to be flexible and fill in for shifts on occasion.

Skills

Customer service

Communication

Organisational skills

Time management

Attention to detail

Computer literacy

Appointment systems

Multitasking

Healthcare experience

Reception experience

Tools

Booking software

Job description

As a receptionist, you will play a key role in creating a positive experience for every patient who visits or contacts our clinic. You will manage appointments, handle administrative tasks, and support our team of physiotherapists, exercise physiologists and Doctors in delivering exceptional patient care. Permanent part-time or casual position available.

Key responsibilities

Greet patients and visitors in a professional and welcoming manner.

Answer phone calls, emails, and online enquiries.

Schedule and manage appointments.

Invoice and process payments.

Manage of patient records ensuring confidentiality at all times.

Assist with health fund claims and billing processes.

Maintain the clean and professional image of the clinic and reception area.

Support clinicians with general administrative duties.

Coordinate incoming and outgoing correspondence.

Able to be flexible and fill in for shifts on occasion

About you

Excellent customer service and communication skills.

A friendly, professional, and compassionate approach.

Strong organisational and time-management abilities.

High attention to detail and accuracy.

Confidence using computers and appointment booking systems.

Ability to multitask and work effectively in a fast-paced environment.

Previous reception, administration, or customer service experience (essential).

Experience in a healthcare, allied health, or physiotherapy setting (advantageous but not essential).

A supportive and friendly team environment.

Ongoing training and professional development opportunities.

Flexible working arrangements where possible.

Opportunity to make a meaningful difference in patients' healthcare journeys.

Competitive remuneration package negotiable based on experience.

About us

Sportscare Dickson is a friendly and professional physiotherapy clinic dedicated to providing excellence in everything we do.