Receptionist

Waymark Hotels; Rockhampton Regional; On-site; AUD 50,000 - 70,000; Full time

Job summary

Criterion Hotel Rockhampton, part of Waymark Hotels, is seeking a friendly Full-Time Receptionist to greet guests and manage day-to-day front desk operations in a busy hospitality venue. Based in the heart of Rockhampton, you will welcome guests, handle reservations, check-ins/outs, and provide exceptional service to ensure memorable stays.

As the first point of contact, you will coordinate with the team, maintain accurate guest records, and support ongoing administrative tasks.

Qualifications

• Previous hotel front desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Experience with reservation systems and computers.
• Ability to work weekends/public holidays as rostered.

Responsibilities

• Be the go-to person for incoming calls, emails, and guest enquiries, delivering exceptional customer service every time.
• Manage reservations, confirmations, check-ins, and check-outs, ensuring a seamless guest experience.
• Maintain accurate records and ensure all guest information is up to date.
• Handle guest feedback and complaints professionally, escalating issues where required.
• Assist with administration tasks and support the management team with daily operations.
• Process payments and reconcile guest accounts accurately.

Skills

Guest services

Reservation systems

Communication

Multitasking

Tools

Reservation software

PMS

Job description

Are you ready to be the welcoming face of one of Rockhampton's iconic hospitality venues? We're looking for a friendly and enthusiastic Full-Time Receptionist to join the team at Criterion Hotel Rockhampton.

This full-time role offers the opportunity to create memorable guest experiences while working in a fast-paced and rewarding hospitality environment.

What You'll Do

As the first point of contact, you'll set the tone for our guests' experience with your warm and professional approach. From managing reservations and guest enquiries to supporting the day-to-day administration of the venue, you'll play a key role in ensuring every guest receives exceptional service.

Your Responsibilities

• Be the go-to person for incoming calls, emails, and guest enquiries, delivering exceptional customer service every time.


• Manage reservations, confirmations, check-ins, and check-outs, ensuring a seamless guest experience.


• Maintain accurate records and ensure all guest information is up to date.


• Handle guest feedback and complaints professionally, escalating issues where required.


• Assist with administration tasks and support the management team with daily operations.


• Process payments and reconcile guest accounts accurately.

Why You'll Love It Here

Endless Opportunities

• Thrive in a busy, dynamic environment with ongoing growth potential.

Central Rockhampton Location

• Enjoy working in the heart of Rockhampton, close to local shops, cafes, and amenities.

Supportive Team

• Work alongside a close-knit team that values collaboration and excellent customer service.


• Unlock exciting career opportunities and grow your hospitality career with Waymark Hotels.

About You

• A warm, positive, and professional attitude with a genuine passion for customer service.


• Previous experience in a hotel, motel, hospitality, or customer service environment is highly regarded.


• Experience with reservation systems and general computer programs is preferred.


• Excellent communication and interpersonal skills.


• Ability to remain calm and confident in a fast-paced environment.


• Strong organisational skills with great attention to detail.


• Flexibility to work a rotating roster including weekends and public holidays when required.


• A proactive approach to problem-solving and delivering outstanding guest experiences.

About Us

Located in the heart of Rockhampton, Criterion Hotel Rockhampton is a popular destination for locals and visitors alike. Offering quality accommodation, friendly service, and convenient access to the city's key attractions, we pride ourselves on creating memorable experiences for every guest who walks through our doors.

As part of the Waymark Hotels family, we are committed to developing our people, supporting career growth, and delivering exceptional hospitality across all our venues.