Full-Time Hospitality Front Desk: Guest Experience Lead

Waymark Hotels; Rockhampton Regional; Vor Ort; AUD 50.000 - 70.000; Vollzeit

Zusammenfassung

Criterion Hotel Rockhampton, part of Waymark Hotels, is seeking a friendly Full-Time Receptionist to greet guests and manage day-to-day front desk operations in a busy hospitality venue. Based in the heart of Rockhampton, you will welcome guests, handle reservations, check-ins/outs, and provide exceptional service to ensure memorable stays.

As the first point of contact, you will coordinate with the team, maintain accurate guest records, and support ongoing administrative tasks.

Qualifikationen

• Previous hotel front desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Experience with reservation systems and computers.
• Ability to work weekends/public holidays as rostered.

Aufgaben

• Be the go-to person for incoming calls, emails, and guest enquiries, delivering exceptional customer service every time.
• Manage reservations, confirmations, check-ins, and check-outs, ensuring a seamless guest experience.
• Maintain accurate records and ensure all guest information is up to date.
• Handle guest feedback and complaints professionally, escalating issues where required.
• Assist with administration tasks and support the management team with daily operations.
• Process payments and reconcile guest accounts accurately.

Kenntnisse

Guest services

Reservation systems

Communication

Multitasking

Tools

Reservation software

PMS

Jobbeschreibung

Criterion Hotel Rockhampton, part of Waymark Hotels, is seeking a friendly Full-Time Receptionist to greet guests and manage day-to-day front desk operations in a busy hospitality venue. Based in the heart of Rockhampton, you will welcome guests, handle reservations, check-ins/outs, and provide exceptional service to ensure memorable stays.

As the first point of contact, you will coordinate with the team, maintain accurate guest records, and support ongoing administrative tasks.