Receptionist

Opera Apartments; City of Brisbane; On-site; AUD 50,000 - 64,000; Full time

Benefits offered by this job

Join an established onsite management팀

Career development opportunities

Supportive working environment

Job summary

Opera Apartments in Brisbane is seeking a friendly, organised Front Desk Receptionist to join the onsite team and deliver excellent guest service from arrival to departure.

You will work closely with housekeeping, maintenance and property management to ensure smooth day-to-day operations and a high standard of guest experience. Prior front desk or hospitality exposure is preferred, with a focus on bookings and customer service.

Qualifications

• Friendly, approachable and genuinely enjoys helping people.
• Confident and professional when dealing with guests.
• Well organised with excellent attention to detail.
• Reliable, punctual and able to work independently.
• Able to multitask and remain calm in a busy environment.
• Strong English communication skills and comfortable using computers, booking systems and email.

Responsibilities

• Welcome and greet guests in a warm, professional and friendly manner.
• Manage guest check-ins and check-outs, including providing keys/access information and explaining facilities.
• Prepare and review daily arrivals and departures.
• Respond to guest enquiries in person, by phone and via email.
• Assist guests with requests, questions and local information.
• Liaise with housekeeping to coordinate cleaning and readiness for arrivals.
• Liaise with maintenance regarding maintenance requests and urgent repairs.
• Monitor apartment availability and ensure rooms are ready for arrival.
• Assist with bookings, reservations, amendments and cancellations.
• Identify opportunities to maximise bookings, occupancy and revenue.
• Maintain accurate guest and booking records.
• Follow up outstanding payments and booking requirements.
• Handle guest concerns and complaints professionally.
• Assist with general reception, administration and office duties.
• Maintain a clean, organised and professional reception area.
• Follow building procedures and company policies.

Skills

Friendly

Organised

Customer service

English communication

Multitasking

Proactive

Tools

Booking systems

Property management systems

Job description

Opera Apartments is a well-established residential and accommodation building located in central South Brisbane. Our onsite management team manages both short‑term and long‑term accommodation, providing professional and personalised service to our guests and residents.

We are seeking a friendly, organised and motivated Front Desk Receptionist to join our onsite team. This is a customer‑focused role suited to someone who enjoys working with people, has excellent attention to detail and can confidently manage a busy front desk environment.

About the Role

As the first point of contact for our guests, you will play an important role in creating a welcoming and positive experience from arrival through to departure. You will also work closely with our housekeeping, maintenance and property management teams to ensure the smooth day‑to‑day operation of the building.

Key Responsibilities

• Welcome and greet guests in a warm, professional and friendly manner

• Manage guest check‑ins and check‑outs, including providing keys/access information and explaining apartment and building facilities

• Prepare and review daily arrivals and departures

• Respond to guest enquiries in person, by phone and via email

• Assist guests with requests, questions and local information

• Liaise closely with the housekeeping team to coordinate apartment cleaning and readiness for incoming guests

• Liaise with the maintenance team regarding maintenance requests, apartment issues and urgent repairs

• Monitor apartment availability and ensure rooms are ready for arrival

• Assist with booking enquiries, reservations, amendments and cancellations

• Identify opportunities to maximise bookings, occupancy and revenue

• Maintain accurate guest and booking records

• Follow up outstanding payments and booking requirements where required

• Handle guest concerns and complaints professionally and promptly

• Assist with general reception, administration and office duties

• Maintain a clean, organised and professional reception area

• Follow building procedures, security requirements and company policies

• Work collaboratively with the onsite management team to ensure a high standard of guest service

About You

We are looking for someone who is:

• Friendly, approachable and genuinely enjoys helping people

• Confident and professional when dealing with guests

• Well organised with excellent attention to detail

• Reliable, punctual and able to work independently

• Able to multitask and remain calm in a busy environment

• A good communicator with strong English communication skills

• Comfortable using computers, booking systems and email

• Proactive and willing to take initiative

• Sales and service focused, with an interest in maximising bookings and occupancy

Experience

Previous hotel, accommodation or front desk experience is preferred, particularly experience with guest check‑in/check‑out, reservations or hotel/property management systems.

However, we are also happy to consider candidates with strong customer service, hospitality, administration or reception experience who are enthusiastic and willing to learn.

Experience with property management, hotel reservation or channel management systems will be highly regarded.

What We Offer

• Join an established onsite management team

• A varied role combining reception, guest service and accommodation operations

• Opportunity to develop skills across hospitality, property management and accommodation

• Supportive and professional working environment

• Opportunity for career development within the onsite management team

If you are friendly, organised and enjoy creating a great experience for guests, we would love to hear from you.