Duty Manager - Lead Guest Experience & Operations

Waymark Hotels; Rockhampton Regional; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Zusammenfassung

Criterion Hotel in Rockhampton is seeking a Duty Manager to lead daily operations across our bar, restaurant, and accommodation, ensuring exceptional guest experiences. You will motivate and develop our team, handle inquiries, and keep the operation efficient and compliant.

Ideal candidates will have a strong hospitality background, leadership skills, and a passion for service. This is a full-time on-site role in Rockhampton, offering growth opportunities and a close-knit workplace culture.

Qualifikationen

• Mandatory qualifications required for licensed venues including RMLV, Approved Manager’s License, RSA, RSG and CLO.
• If not currently held, these qualifications must be obtained before commencing.

Aufgaben

• Oversee daily operations across bar, restaurant, and accommodation to ensure perfection.
• Motivate, mentor, and develop staff to foster a culture of excellence.
• Handle guest inquiries, resolve issues, and ensure memorable visits.
• Manage staffing, scheduling, and inventory while monitoring budgets and efficiency.
• Ensure health, safety, and licensing compliance to keep the team and guests safe.

Kenntnisse

Leadership

Customer service

Team development

Communication

Ausbildung

RMLV (Responsible Management of Licensed Venues)

Approved Manager’s License

RSA (Responsible Service of Alcohol)

RSG (Responsible Service of Gambling)

CLO (Customer Liaison Officer) Certification

Jobbeschreibung

Criterion Hotel in Rockhampton is seeking a Duty Manager to lead daily operations across our bar, restaurant, and accommodation, ensuring exceptional guest experiences. You will motivate and develop our team, handle inquiries, and keep the operation efficient and compliant.

Ideal candidates will have a strong hospitality background, leadership skills, and a passion for service. This is a full-time on-site role in Rockhampton, offering growth opportunities and a close-knit workplace culture.