Hotel Receptionist

Mercure; Rockhampton Regional; On-site; AUD 42,000 - 54,000; Full time

Job summary

Mercure Rockhampton is seeking a friendly hotel receptionist to welcome guests, manage check-ins/outs, handle reservations, and respond to calls with professionalism. A fast learner with strong computer skills and a current QLD RSA is essential.

You will work across day and night shifts, supporting a smooth reception operation in a busy regional hotel. Join a well-established Accor property offering a team-oriented culture, training, and opportunities for growth within the La Vie Hotels &

Qualifications

• Minimum 12 months experience in hotel reception.
• Intermediate or higher computer skills including Microsoft products.
• Current QLD RSA (or ability to obtain within 3 days of employment).
• Hands-on, proactive and guest-focused approach.
• Ability to work a 7 day roster across both day and night shifts.

Responsibilities

• Check guests in and out
• Reservations
• Respond to incoming calls in a timely and professional manner
• Operate PABX telephone system
• Coordinate meeting room facilities
• Maintain cleanliness and presentation of reception area
• Knowledge of local area
• Handle customer requests and complaints
• Follow Accor policies and procedures + OHS procedures

Skills

Guest-focused

Customer service

Communication

Tools

Microsoft Office

Job description

Mercure Rockhampton is part of Accor, a global leader in hospitality with a network of over 5,000 hotels worldwide. At Mercure, we combine local charm with international standards, creating memorable stays for every guest. We pride ourselves on warm service, high standards, and a supportive team culture where people can thrive and grow.

Qualifications & experience

Minimum 12 months experience in hotel reception

Intermediate or higher computer skills including microsoft products

Current QLD RSA (or ability to obtain within 3 days of employment)

Hands-on, proactive and guest-focused approach

Ability to work a 7 day roster across both day and night shifts

Tasks & responsibilities

Check guests in and out

Reservations

Respond to incoming calls in a timely and professional manner

Operate PABX telephone system

Coordinate meeting room facilities

Maintain cleanliness and presentation of reception area

Knowledge of local area

Handle customer requests and complaints

Follow Accor policies and procedures + OHS procedures

Why Join Us?

Supportive and team-oriented workplace culture

Career development and growth opportunities

Work in a well-established regional hotel with strong guest demand

Employee benefits across La Vie Hotels & Resorts portfolio