Casual Hotel Receptionist

At Regional Accommodation Group; Rockhampton Regional; On-site; AUD 30,000 - 41,000; Full time

Job summary

Regional Accommodation Group – Rockhampton QLD is seeking a reliable and professional Casual Receptionist to join the front office at Quality Resort Parkhurst. You will manage guest check-in and check-out, handle reservations and enquiries, and maintain high standards of guest service in a busy resort environment.

The role suits someone with front desk experience; RMS experience is desirable. You will work a rotating roster including weekends and public holidays, presenting a friendly and

Qualifications

• Front desk experience at a hotel or resort preferred.
• Excellent communication and presentation skills.
• Reliable, professional and capable of working independently.
• Strong attention to detail and a friendly, welcoming manner.
• Flexible with a rotating roster including weekends and public holidays.

Responsibilities

• Front desk and guest check-in/check-out.
• Reservations and guest enquiries.
• Phone and email enquiries.
• Cash handling and daily reception procedures.
• Working with the RMS property management system.
• Maintaining a high standard of guest service.
• Assisting with general reception and resort duties as required.

Skills

Front desk experience

Customer service

Professional presentation

Tools

RMS

Job description

Regional Accommodation Group – Rockhampton QLD

Quality Resort Parkhurst is seeking a reliable and professional Casual Receptionist to join our front office team. This is a front desk role in a busy resort environment where you will manage guest check-in and check-out, handle reservations and enquiries, and maintain high standards of guest service.

Key responsibilities

• Front desk and guest check-in/check-out
• Reservations and guest enquiries
• Phone and email enquiries
• Cash handling and daily reception procedures
• Working with the RMS property management system
• Maintaining a high standard of guest service
• Assisting with general reception and resort duties as required
• Working a rotating roster, including weekends and public holidays

About you

• Previous hotel or resort reception experience preferred
• RMS experience is highly desirable
• Professional presentation and excellent communication skills
• Reliable, responsible and able to work independently
• Strong attention to detail
• Friendly and welcoming manner
• Flexible availability for a rotating roster
• A positive and professional approach to customer service

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