Accommodation Manager - Rockhampton

Star Group Management; Rockhampton Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

Star Group in Rockhampton is seeking an Accommodation Manager to lead a 45-room motel, focusing on guest experience, team development and strong operational performance. You will drive service standards, oversee daily operations and mentor staff to deliver exceptional hospitality.

The role offers hands-on leadership within a dynamic, expanding group that values innovation, collaboration and internal progression for motivated managers.

Qualifications

• Experience in guest experience and accommodation services.
• Strong leadership with ability to bring out the best in a team.
• Good communication and problem-solving skills.
• Ability to manage operations and influence financial performance.
• Collaborative approach with a drive for results.
• Relevant hospitality industry experience is essential.

Responsibilities

• Lead and oversee all aspects of the resort with a focus on guest experience, team development and operational excellence.
• Lead and mentor the team to deliver outstanding guest experiences.
• Support recruitment, training and team development.
• Ensure property presentation and standards are consistently high.
• Drive top-line revenue and achieve financial targets.
• Build strong professional relationships with residents and staff.
• Identify and implement service and performance improvements aligned with business goals.

Skills

Guest Experience

Team Leadership

Operations Oversight

Communication

Problem Solving

Financial Acumen

Hospitality Experience

Job description

Opportunity to manage and operate a 45 room Motel in Rockhampton, exciting times with rooms being currently refreshed and new bar and restaurant in progress. It is part of the Star Group business. We are open to a couple managing the property.

At Star Group, we don’t just follow the crowd — we zig when others zag.

As Queensland’s largest independent hotel, resort and pub business, we pride ourselves on doing things differently, and we’re looking for people who share that spark.

With continued growth and development across our portfolio, we’re on the lookout for a hands-on and driven Accommodation Managers. This is more than just a job — it’s an opportunity to grow within a dynamic and expanding group that values innovation, team culture, and leadership from the ground up.

What You'll Be Doing:

In this role, you will lead and oversee all aspects of the resort, with a strong focus on guest experience, team development, and operational excellence.

Your Key Responsibilities Will Include:

• Leading and mentoring the team to deliver outstanding guest experiences
• Supporting recruitment, training, and team development
• Ensuring property presentation and standards are consistently high
• Driving top-line revenue and achieving financial targets
• Building strong, professional relationships with residents and staff
• Identifying and implementing service and performance improvements aligned with business goals

What We’re Looking For:

• Experience in Guest Experience and Accommodation Services
• A dynamic, level-headed leader who brings out the best in their team
• Someone with a sharp eye for detail and a passion for hospitality
• Strong communication and problem-solving skills
• Confidence in managing operations and influencing financial performance
• A collaborative approach with a drive for results
• Relevant industry experience is essential

Why Join the Star Group Family?

• Be part of a vibrant, growing business that values people and individuality
• Clear opportunities for career growth and internal progression
• A culture that celebrates fresh ideas, innovation, and doing things differently
• Work with a team that feels more like family