Receptionist

IPN Medical Centres; Penrith City Council; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Career progression opportunities

Flexible working arrangements

Safe environment

Job summary

IPN Medical Centres Penrith is seeking a friendly and organised reception professional to provide high-standard customer service and administrative support at the Penrith Medical Centre.

Responsibilities include greeting patients, triaging calls, scheduling appointments, scanning documents, managing emails, and handling patient billing. The role offers flexible working arrangements within a busy team environment.

Qualifications

• Medical receptionist experience is preferred.
• Ability to quickly pick up document scanning processes.
• Develop quality working relationships in a busy team.
• Excellent customer service, data entry and communication skills.
• Proven multitasking, problem solving and time management skills.
• Experience with Practice management software is desirable.
• High proficiency in scanning, allocating and emailing documents.
• Career progression opportunities.
• Flexible working arrangements.
• Experience in a safe team environment.

Responsibilities

• Greet patients and answer calls, triage and booking appointments.
• Scan documents and manage email workflows.
• Process patient billing and collect payments.
• Support the Practice Manager and work as part of a friendly team.

Skills

Receptionist experience

Document scanning

Customer service

Data entry

Time management

Practice software

Job description

Must be available to work afternoons and evenings

Penrith Medical Centre

IPN Medical Centres support the Australian community, operating over 140 Practices across the country and providing over 10 million patient consultations each year. IPN forms part of Sonic Healthcare, a leading global healthcare company headquartered in Australia.

About the role

IPN'sReceptionists provide a high standard of customer service and administration to patients and Doctors. Supporting the successful running of the centre the role includes:

• Greeting patients, answering telephone calls, patient triage and booking patient appointments
• Document scanning and email management
• Patient billing and payment collection
• Working as part of a team supporting the Practice Manager

Skills & experience

• Medical receptionist experience (preferred)
• Strong proficiency in, or ability to quickly pick up document scanning processes.
• Ability to develop quality working relationships and work in a busy team environment
• Exceptional customer service,data entryand communication skills
• Proven multi-tasking, problem solving and time management skills
• Experience using Best Practice or other practice management software (highly desirable but not essential)
• A high proficiency in scanning, allocating and emailing essential.
• Career-progression opportunities
• Flexible working arrangements
• Experienced teams and a safe environment

We are connected, innovative, passionate and sincere, and our mission is to provide an excellent clinical and operational service. We encourage an environment where each team member is able to do their best, making a difference to the patients they care for. We encourage innovation and constantly seek to improve what we do. We are an equal opportunity employer and welcome diversity in the workplace.