Second In Charge (2IC) / Senior Medical Receptionist

IPN Medical Centres; Brisbane; On-site; AUD 65,000 - 90,000; Part time

Benefits offered by this job

Flexible hours

Employee perks platform (Flare)

Fitness Passport

Career progression opportunities

Employee Assistance Program

Sonic Healthcare corporate health plan

Staff discount at Artisan Aesthetic

Milestone recognition program

Job summary

IPN Medical Centres, Kenmore General Practice, is seeking a Senior Medical Receptionist 2IC to support the Practice Manager in delivering high-quality service to doctors and patients. The role combines frontline reception duties with leadership responsibilities within a friendly, patient‑centered team.

The successful candidate will manage patient feedback, rostering, and debtors while maintaining efficient administrative workflows and strong communication across the practice.

Qualifications

• Experience working in general practice as a receptionist/administrator.

Responsibilities

• In conjunction with the Practice Manager, provide effective management, direction and delivery of quality service to Doctors and patients.

Skills

General practice reception

Communication skills

Time management

Team collaboration

Tools

Best Practice Medical Software

Job description

Second In Charge (2IC) / Senior Medical Receptionist

Permanent Part Time or Full Time position (30-35 hours per week)

Kenmore General Practice

Friendly and supportive team

Role Responsibilities

In conjunction with the Practice Manager, provide effective management, direction and delivery of quality service to Doctors and patients

Assist with managing patient feedback and complaints

Maintain effective management of receipts, allocations and sending of all patient and centre correspondence

Provide direction and support to team members, maintaining a high level of moral and engagement

Encourage cohesive relationships between the administrative and nursing teams

Assist with rostering and timesheet approvals as required

In the absence of the Practice Manager, maintain operational efficiency within the practice

Assist with reviewing and managing short term and long-term Debtors as required

What we offer

• A welcoming and supportive environment
• Flexible working hours to support work life balance
• Access exclusive employee perks and savings via our employee benefits platform (Flare)
• Fitness Passport with access to more than 1600 facilities across Australia for you and your immediate family members
• Career progression opportunities within IPN and associated Sonic Healthcare entities
• Employee Assistance Program for you and your immediate family members
• Sonic Healthcare corporate health insurance plans
• Sonic Employee Discount (up to 20%) at Artisan Aesthetic Clinics
• Generous service milestone recognition program

About you

Demonstrated experience working in general practice as a receptionist/administrator

Prior experience in Medicare processes and applications is advantageous

Experience using Best Practice Medical Software is preferred

Strong communication and interpersonal skills with the ability to work collaboratively

Exceptional time management skills with sound decision making under pressure

A caring and collaborative approach to patient care

About IPN

IPN is Australia’s largest operator of Medical Centres and forms part of Sonic Clinical Services which is the primary care division of Sonic Healthcare. We work with doctors, nurses and practice staff at over 150 medical centres across Australia, to provide patients with the Best of Health.

We are an equal opportunity employer and committed to creating a diverse and inclusive environment which reflects the community we serve.