Receptionist

Cranbourne Physiotherapy; City of Melbourne; Vor Ort; AUD 34.000 - 41.000; Teilzeit

Benefits dieser Stelle

Free tea and coffee

Unlimited chocolate

Zusammenfassung

Cranbourne Physiotherapy invites applications for a part-time receptionist position at our Melbourne clinic. You will be the first point of contact for patients, managing bookings, inquiries, payments, and records to support our busy team.

Ideal candidates will have prior front-desk experience in a healthcare setting, excellent communication skills, and the flexibility to cover shifts as needed. Applicants must have Australian work authorization and enjoy working with diverse client groups.

Qualifikationen

• Previous experience in a receptionist role, preferably in a healthcare setting.
• Excellent communication and interpersonal skills.
• Flexible to cover additional shifts as needed.

Aufgaben

• Greet patients and visitors in a warm and professional manner.
• Answer phone calls, respond to emails, and address patient inquiries.
• Schedule and confirm patient appointments, ensuring accurate booking and follow-ups.
• Process patient check-ins, payments, and insurance information.
• Maintain and update patient records in our system.
• Manage clinic inventory and ensure a clean, organized waiting area.
• Collaborate with the physiotherapy team to ensure smooth patient flow.
• Handle administrative tasks such as filing, faxing, and data entry.

Kenntnisse

Reception experience

Healthcare setting

Communication skills

Organizational skills

Multicultural service

Tools

Cliniko

Zed Med

Hicaps

Jobbeschreibung

Location: Cranbourne Physiotherapy Clinic and Physio on Clyde Clinic.
Position Type: Part-Time 15 hours/week from November (Tuesdays 830am-130pm, Wednesdays 2-7pm and Fridays 2pm-7pm) Opportunity to increase hours in 2027.

About Us:
We are a fast-paced, dynamic physiotherapy clinic dedicated to providing exceptional care and service to our patients. As a part of our growing team, you will play a vital role in the smooth operation of the clinic by providing a welcoming, organized, and efficient front-line experience for all visitors and staff.

Job Description:
We are seeking a motivated, friendly, and detail-oriented Receptionist to join our busy clinic. In this role, you will be the first point of contact for our patients, ensuring that every interaction is professional, efficient, and supportive. You will be responsible for managing appointment schedules, answering phone inquiries, and providing essential administrative support to our physiotherapy team.

Key Responsibilities:

• Greet patients and visitors in a warm and professional manner.
• Answer phone calls, respond to emails, and address patient inquiries.
• Schedule and confirm patient appointments, ensuring accurate booking and follow-ups.
• Process patient check-ins, payments, and insurance information.
• Maintain and update patient records in our system.
• Manage clinic inventory and ensure a clean, organized waiting area.
• Collaborate with the physiotherapy team to ensure smooth patient flow.
• Handle administrative tasks such as filing, faxing, and data entry.

Skills Required:

• Previous experience in a receptionist or administrative role, preferably in a healthcare or medical setting. Experience in Cliniko, Zed Med, Hicaps a bonus.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• A friendly, positive attitude and able to work with multicultural clientele.
• Knowledge of medical terminology or physiotherapy services is a plus however not necessary.
• Flexibility to cover additional shifts as needed during staff absences.
• Valid Australian work visa or authorisation to work in Australia is required.

Why Join Us:

• Friendly and supportive team environment.
• Gain valuable experience in a healthcare setting.
• Free tea and coffee as well as unlimited chocolate.