Receptionist

Opal HealthCare; Nambour; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

12% superannuation

Paid parental leave

EA Penalty Rates

Supportive team

Job summary

Opal HealthCare, a leading Australian aged care provider, seeks a Customer Support Assistant at Nambour Gardens Care Community. You will welcome residents, families and visitors and provide essential administrative support to keep operations smooth.

Tours for prospective residents and families form part of the role, alongside rostering and records management. The role emphasizes a warm, professional approach and strong organisational skills, with a focus on exceptional customer service in a

Qualifications

• Experience in administrative, reception or customer service role.
• Friendly, professional manner with exceptional organisation and communication skills.
• Genuine desire to help people and make a difference in your community.
• Proactive, team-focused and able to manage multiple tasks.
• Willingness to complete pre-employment medical and NDIS Worker Screening Check.

Responsibilities

• Be the warm and welcoming first point of contact for residents, families and visitors.
• Provide essential administrative support to ensure the care community runs smoothly.
• Assist with guiding prospective residents and families on tours of the community.
• Manage rostering, payroll tasks and accurate record-keeping.
• Work as part of a supportive team to deliver exceptional customer service.

Skills

Administrative skills

Reception experience

Customer service

Organisational skills

Aged care experience

Job description

"At Opal HealthCare, we know that companies don’t succeed, people do."
Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 150 Care Communities and over 23,000 team members nationwide.

About the Role:

We're looking for a caring and efficientCustomer Support Assistant to be the welcoming face and supportive backbone of our team.

Nambour Gardens Care Community is nestled in the sub-tropical hinterland of the Sunshine Coast, our charming Care Community is located just minutes from Nambour General Hospital and is well positioned to access the best that the hinterland has to offer. Our pretty gardens are a feature of our Care Community and our chef uses our home grown produce to make delicious fresh cooked meals. We have strong community ties in Nambour and surrounds and are known for our expert care and welcoming hospitality. Our companion model of care fosters a sense of family and belonging among residents.

What's on Offer:

• Employment Type: Permanent full-time, Monday to Friday
• Remuneration:Attractive hourly rate (DOE) + 12% superannuation
• Additional Benefits:EA Penalty Rates & paid parental leave

What You'll Do:

Be the warm and welcoming first point of contact for residents, families, and visitors.

Provide essential administrative support to ensure our care community runs smoothly.

Assist with guiding prospective residents and families on tours of our beautiful community.

Manage rostering, payroll tasks, and maintain accurate records.

Work as a key part of a supportive team to deliver exceptional customer service.

What You'll Need:

Experience in an administrative, reception, or customer service role (aged care or healthcare experience is a plus, but not essential)

A friendly, professional manner with exceptional organisation and communication skills

A genuine desire to help people and make a difference in your community

The ability to be proactive, work as part of a team, and manage multiple tasks

Willingness to complete:

• Pre-employment medical
• NDIS Worker Screening Check

Why Choose Opal?

True work-life balance— Stable hours and flexible rosters
Career development— Start your career with us and access our Opal HealthCare Academy
Supportive team— Join a values-led environment where you are valued
Paid parental leave— Industry-leading policy
$5,000 referral bonusesfor bringing a friend onboard
Sector-leading systems & innovation— The tools to help you succeed

Support with Heart

If you are a natural organiser who loves helping people and wants to start a rewarding career in a role with true purpose, we would love to hear from you.