Customer Support Assistant - Ashmore Gardens Care Community

Opal Aged Care; Gold Coast City; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

12% superannuation

EA Penalty Rates

Paid parental leave

Job summary

Opal HealthCare’s Ashmore Gardens Care Community is seeking a friendly and efficient Customer Support Assistant to be the welcoming face and supportive backbone of the team. You will handle inquiries, provide administrative support, and assist with tours for prospective residents and families, contributing to a smooth-running community.

Ideal candidates bring experience in administrative, reception, or customer service roles, plus strong organisation and communication skills.

Qualifications

• Experience in administrative, reception, or customer service roles.
• Strong organisation and communication skills.
• Genuine desire to help people and contribute to the community.

Responsibilities

• Be the welcoming first point of contact for residents, families and visitors.
• Provide essential administrative support to ensure the care community runs smoothly.
• Assist with guiding prospective residents and families on tours of the community.
• Manage rostering, payroll tasks, and maintain accurate records.
• Deliver exceptional customer service as part of a supportive team.

Skills

Administrative experience

Customer service

Reception

Job description

Customer Support Assistant - Ashmore Gardens Care Community

Ashmore Gardens Care Community, 100 Wardoo Street, Ashmore, Queensland, Australia

"At Opal HealthCare, we know that companies don't succeed, people do."Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 150 Care Communities and over 23,000 team members nationwide.

About the Role:

We're looking for a caring and efficientCustomer Support Assistant to be the welcoming face and supportive backbone of our team.

What's on Offer:

• Remuneration: Attractive hourly rate (DOE) + 12% superannuation
• Additional Benefits: EA Penalty Rates & paid parental leave

What You'll Do:

Be the warm and welcoming first point of contact for residents, families, and visitors.

Provide essential administrative support to ensure our care community runs smoothly.

Assist with guiding prospective residents and families on tours of our beautiful community.

Manage rostering, payroll tasks, and maintain accurate records.

Work as a key part of a supportive team to deliver exceptional customer service.

What You'll Need:

Experience in an administrative, reception, or customer service role (aged care or healthcare experience is a plus, but not essential)

A friendly, professional manner with exceptional organisation and communication skills

A genuine desire to help people and make a difference in your community

The ability to be proactive, work as part of a team, and manage multiple tasks

Willingness to complete:

• Pre-employment medical
• NDIS Worker Screening Check

Support with Heart

If you are a natural organiser who loves helping people and wants to start a rewarding career in a role with true purpose, we would love to hear from you.

Ashmore Gardens Care Community, 100 Wardoo Street, Ashmore, Queensland, Australia