Customer Support Coordinator

Opal HealthCare; Nambour; On-site; AUD 65,000 - 90,000; Full time

Job summary

Opal HealthCare in Nambour, QLD, is seeking a compassionate Customer Support Coordinator to welcome new residents and lead our administration team in a permanent full-time role. Act as a warm first contact guiding families to a new home, build lasting relationships with residents and community partners, and ensure the care community remains welcoming and connected.

Experience in client-facing roles (aged care, healthcare, hospitality or community services) and proven leadership are valued, along

Qualifications

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional organisational and communication skills with a genuine passion for helping people
• An empathetic nature with the ability to manage sensitive conversations
• Willingness to complete: Pre-employment medical; NDIS Worker Screening Check

Responsibilities

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home
• Lead and inspire a team to deliver exceptional administrative and customer support services
• Build lasting, trusting relationships with residents, families, and key community partners
• Ensure our care community is a welcoming environment and a hub of connection
• Manage the efficient day-to-day operations of our administration function

Skills

Client-facing communication

Leadership

Organisational skills

Empathy

Sensitive conversations

Job description

\"At Opal HealthCare, we know that companies don’t succeed, people do.\" Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 150 Care Communities and over 23,000 team members nationwide.

About the Role:

We're looking for a compassionate and organisedCustomer Support Coordinator to welcome new residents and lead our administration team.

Nambour Gardens Care Community is nestled in the sub-tropical hinterland of the Sunshine Coast, our charming Care Community is located just minutes from Nambour General Hospital and is well positioned to access the best that the hinterland has to offer. Our pretty gardens are a feature of our Care Community and our chef uses our home grown produce to make delicious fresh cooked meals. We have strong community ties in Nambour and surrounds and are known for our expert care and welcoming hospitality. Our companion model of care fosters a sense of family and belonging among residents.

What's on Offer:

• Employment Type:Permanent full-time, Monday to Friday
• Remuneration: Attractive Salary + Superannuation

What You'll Do:

Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.

Lead and inspire a team to deliver exceptional administrative and customer support services.

Build lasting, trusting relationships with residents, families, and key community partners.

Ensure our care community is a welcoming environment and a hub of connection.

Manage the efficient day-to-day operations of our administration function.

What You'll Need:

Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)

Proven leadership skills with experience coaching and mentoring a team

Exceptional organisational and communication skills with a genuine passion for helping people

An empathetic nature with the ability to manage sensitive conversations

Willingness to complete:

• Pre-employment medical
• NDIS Worker Screening Check

Coordinate with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.