Customer Support Assistant - Nambour Gardens Care Community

Opal HealthCare; Nambour; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

12% superannuation

EA Penalty Rates

Paid parental leave

Job summary

Opal HealthCare’s Nambour Gardens Care Community is seeking a Customer Support Assistant to warmly welcome residents, families and visitors. You’ll provide essential admin support to keep daily operations smooth and assist with tours of the community.

The role offers permanent full-time hours, Monday to Friday, with an attractive hourly rate (DOE) plus 12% superannuation. Join a team known for compassionate care and welcoming hospitality.

Qualifications

• Experience in an administrative, reception, or customer service role.
• Friendly, professional manner with strong organisation and communication skills.
• Genuine desire to help people and make a difference in the community.
• Proactive, team-oriented and able to manage multiple tasks.
• Willingness to complete pre-employment medical and screening checks.

Responsibilities

• Be the warm, welcoming first point of contact for residents, families and visitors.
• Provide essential administrative support to ensure the care community runs smoothly.
• Assist with tours for prospective residents and families.
• Manage rostering, payroll tasks, and maintain accurate records.
• Contribute as part of the team to deliver exceptional customer service.

Skills

Customer service

Administrative tasks

Reception experience

Communication skills

Organisational skills

Job description

Customer Support Assistant - Nambour Gardens Care Community

"At Opal HealthCare, we know that companies don't succeed, people do." Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia's leading aged care providers with over 150 Care Communities and over 23,000 team members nationwide.

About the Role

We're looking for a caring and efficient Customer Support Assistant to be the welcoming face and supportive backbone of our team.

Nambour Gardens Care Community is nestled in the sub-tropical hinterland of the Sunshine Coast, our charming Care Community is located just minutes from Nambour General Hospital and is well positioned to access the best that the hinterland has to offer. Our pretty gardens are a feature of our Care Community and our chef uses our home grown produce to make delicious fresh cooked meals. We have strong community ties in Nambour and surrounds and are known for our expert care and welcoming hospitality. Our companion model of care fosters a sense of family and belonging among residents.

What's on Offer

• Employment Type: Permanent full-time, Monday to Friday
• Remuneration: Attractive hourly rate (DOE) + 12% superannuation
• Additional Benefits: EA Penalty Rates & paid parental leave

What You'll Do

Be the warm and welcoming first point of contact for residents, families, and visitors.

Provide essential administrative support to ensure our care community runs smoothly.

Assist with guiding prospective residents and families on tours of our beautiful community.

Manage rostering, payroll tasks, and maintain accurate records.

Work as a key part of a supportive team to deliver exceptional customer service.

What You'll Need

Experience in an administrative, reception, or customer service role (aged care or healthcare experience is a plus, but not essential)

A friendly, professional manner with exceptional organisation and communication skills

A genuine desire to help people and make a difference in your community

The ability to be proactive, work as part of a team, and manage multiple tasks

Willingness to complete:

• Pre-employment medical
• NDIS Worker Screening Check

Support with Heart

If you are a natural organiser who loves helping people and wants to start a rewarding career in a role with true purpose, we would love to hear from you.