Customer Support Assistant - Nambour Gardens Care Community

Opal Aged Care; Nambour; On-site; AUD 30,000 - 47,000; Full time

Benefits offered by this job

12% superannuation

EA Penalty Rates & paid parental leave

Job summary

Opal HealthCare’s Nambour Gardens Care Community in Queensland seeks a Customer Support Assistant to welcome residents, families and visitors, and provide essential admin support. The role includes rostering, payroll tasks and guiding tours of the community, working closely with a supportive team to deliver outstanding service.

The position offers permanent full-time hours, an attractive hourly rate DOE, and 12% superannuation, with additional benefits including EA penalty rates and paid

Qualifications

• Experience in an administrative, reception, or customer service role (aged care or healthcare experience is a plus, but not essential).
• A friendly, professional manner with exceptional organisation and communication skills.
• A genuine desire to help people and make a difference in your community.
• The ability to be proactive, work as part of a team, and manage multiple tasks.
• Pre-employment medical
• NDIS Worker Screening Check

Responsibilities

• Be the warm and welcoming first point of contact for residents, families, and visitors.
• Provide essential administrative support to ensure our care community runs smoothly.
• Assist with guiding prospective residents and families on tours of our beautiful community.
• Manage rostering, payroll tasks, and maintain accurate records.
• Work as a key part of a supportive team to deliver exceptional customer service.

Job description

Customer Support Assistant - Nambour Gardens Care Community

Nambour Gardens Care Community, 9 Princess Crescent, Nambour, Queensland, Australia

Posted Sunday 1 November 2026 at 2:00 pm

"At Opal HealthCare, we know that companies don’t succeed, people do."
Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 150 Care Communities and over 23,000 team members nationwide.

About the Role:

We're looking for a caring and efficientCustomer Support Assistant to be the welcoming face and supportive backbone of our team.

Nambour Gardens Care Community is nestled in the sub-tropical hinterland of the Sunshine Coast, our charming Care Community is located just minutes from Nambour General Hospital and is well positioned to access the best that the hinterland has to offer. Our pretty gardens are a feature of our Care Community and our chef uses our home grown produce to make delicious fresh cooked meals. We have strong community ties in Nambour and surrounds and are known for our expert care and welcoming hospitality. Our companion model of care fosters a sense of family and belonging among residents.

What's on Offer:

• Employment Type: Permanent full-time, Monday to Friday
• Remuneration: Attractive hourly rate (DOE) + 12% superannuation
• Additional Benefits: EA Penalty Rates & paid parental leave

What You'll Do:

Be the warm and welcoming first point of contact for residents, families, and visitors.

Provide essential administrative support to ensure our care community runs smoothly.

Assist with guiding prospective residents and families on tours of our beautiful community.

Manage rostering, payroll tasks, and maintain accurate records.

Work as a key part of a supportive team to deliver exceptional customer service.

What You'll Need:

Experience in an administrative, reception, or customer service role (aged care or healthcare experience is a plus, but not essential)

A friendly, professional manner with exceptional organisation and communication skills

A genuine desire to help people and make a difference in your community

The ability to be proactive, work as part of a team, and manage multiple tasks

Willingness to complete:

• Pre-employment medical
• NDIS Worker Screening Check

Support with Heart

If you are a natural organiser who loves helping people and wants to start a rewarding career in a role with true purpose, we would love to hear from you.

Job details

Job family Administration

Pay type Hourly

Nambour Gardens Care Community, 9 Princess Crescent, Nambour, Queensland, Australia