Receptionist

Qscan Group; Gold Coast City; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Competitive salary

Flexible work arrangements

Employee assistance program

Parental leave

Flu vaccinations

Job summary

Qscan Group is seeking a friendly and professional Receptionist to join our Southport clinic on a full-time basis. You will be the welcoming face for patients and referrers, handling registrations, bookings, triage, and inquiries in a fast-paced environment.

In this role you will process payments, issue receipts, manage billing, and operate our booking system while supporting back-office activities and reporting. A patient‑focused mindset and excellent communication are essential to success.

Qualifications

• Experience as a receptionist, preferably in healthcare.
• Strong communication and organisational skills.
• Passionate about patient care and service.

Responsibilities

• Greet and register patients, handle bookings and triage.
• Process payments, issue receipts, and manage billing.
• Operate the appointment booking system efficiently.
• Support back-office tasks including data entry and reporting.

Skills

Customer service

Communication

Interpersonal skills

Reception experience

Healthcare setting

Tools

Booking system

Billing software

Job description

• Join an organisation that grows our own - we invest in our people.
• Flexible work arrangements to suit your lifestyle & promote work-life balance.
• Enjoy a variety of employee benefits inc. staff discounts & competitive salary.

Join Our Team and Make a Difference in Patient Care!

Are you passionate about helping others and seeking a workplace that truly values its employees? At Qscan Group, we prioritise the growth and development of our greatest asset – our people. Join a dedicated team of professionals committed to providing high‑quality, compassionate patient care using state‑of‑the‑art equipment.

Qscan Group encompasses Qscan Radiology Clinics, South East Radiology, North Coast Radiology, Alpenglow Radiology, and Envision Medical Imaging. Together, we offer comprehensive diagnostic medical imaging services across Australia, utilising advanced technology and subspecialty trained radiologists to ensure the highest standards of care. Each entity within our network contributes uniquely to our mission of excellence, providing consistent, caring, and professional services.

About The Opportunity

We are looking for a Receptionist to join our Southport team on a full-time basis (Must be able to work between 6AM to 10PM).

As the face of our clinic, you will play a key role in ensuring a seamless experience for our patients and referrers in a fast‑paced environment, seeing between 120 and 150 patients per day so you’ll never be bored!

What You Can Expect

• Comprehensive training: Enjoy comprehensive specialised training from your very first day to set you up for success.
• A supportive, tight‑knit team: Join a large, friendly team of Medical Receptionists, working closely with doctors and other healthcare professionals.

Your role

• Be the welcoming face of the clinic, handling patient registrations, bookings, triage, and queries.
• Process payments, issue receipts, and manage billing and invoicing.
• Operate our booking system efficiently.
• Assist with back‑office activities, including outbound calls, data entry, and reporting.

About You

• Passionate about providing outstanding customer service and patient care.
• Strong organisational skills with the ability to juggle multiple tasks.
• Excellent communication and interpersonal skills.
• Previous experience as a receptionist is, preferably in a medical or healthcare setting.
• Comfortable working with different databases and systems.

Working for Qscan Group offers you

• A great team culture, where you will be supported to participate in person and professional development programs.
• Competitive remuneration package with additional employee discounts.
• A Flexible Work Arrangements policy to help you achieve the ideal balance between work and personal responsibilities.
• Access to our Employee Assistance Program to enhance your health and well-being.
• A range of employee benefits, such as paid parental leave and annual flu vaccinations.