Medical Imaging Booking Agent

Qscan Radiology; Albion; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Fitness passport

Career progression

Onboarding program

Tech resources

Remuneration review

Job summary

Qscan Radiology is seeking a Medical Imaging Booking Agent to be the first point of contact for patients, helping them navigate imaging appointments with clear information and support.

Based at our Clayfield Contact Centre, you will schedule appointments, explain preparation and costs, and collaborate with clinics and radiologists to ensure a smooth patient journey. This permanent full-time role includes onboarding, ongoing training, and opportunities for career progression within Qscan Group.

Qualifications

• Customer service experience preferred.
• Strong communication skills and empathy for patients.
• Ability to navigate multiple systems with accuracy.

Responsibilities

• Schedule medical imaging appointments accurately and efficiently.
• Guide patients through appointment requirements, including preparation, arrival times and estimated costs.
• Respond to patient enquiries with professionalism, patience and clear communication.
• Work collaboratively with clinics, Radiologists and internal teams to support scheduling and patient journey.
• Maintain accurate patient information and help coordinate transfer of pathology and imaging history.
• Contribute to a positive patient experience through reliable service and attention to detail.

Skills

Customer service

Communication

Tech savvy

Resilience

Healthcare experience

Tools

CRM systems

Job description

Qscan Group is a leading provider of diagnostic imaging services, committed to delivering high-quality patient care.

Make a difference in every patient interaction
Looking for a role where you can make a meaningful difference? Join Qscan Group and help create positive patient experiences by making every interaction count.

About the role

As a Medical Imaging Booking Agent, you'll be one of the first points of contact for patients accessing our services. You'll play an important role in helping patients navigate their imaging appointments, providing clear information and ensuring they feel informed and supported throughout the booking process.
We have multiple permanent, full-time opportunities available within our Inbound Customer Service team at our Clayfield Contact Centre.

• Hours: Monday to Friday, within our core operating hours of 8:00 am to 6:00 pm.
• Location: Clayfield, with free street parking and convenient access to public transport.
• Training: Comprehensive onboarding and dedicated support to help you build confidence in the role.

The commencement date for these positions will be 26thOctober 2026.

What you'll be doing

• Schedule medical imaging appointments accurately and efficiently, matching patient needs with available appointment times.
• Guide patients through their appointment requirements, including preparation instructions, arrival times and estimated costs.
• Respond to patient enquiries with professionalism, patience and clear communication.
• Work collaboratively with our clinics, Radiologists and internal teams to support effective scheduling and a smooth patient journey.
• Maintain accurate patient information and help coordinate the transfer of relevant pathology and imaging history.
• Contribute to a positive patient experience through reliable service and attention to detail.

What we're looking for

• Passionate about customer service, with empathy, care, and compassion at the core of everything you do.
• A strong communicator who can confidently interact with patients, referrers, and colleagues.
• Tech savvy, with the ability to navigate multiple systems accurately.
• Resilient, adaptable, and able to perform under pressure.
• Previous contact centre or healthcare experience is desirable but not essential.

Why join Qscan?

• Fitness passport, including full gym access and a range of classes
• Opportunities for career progression and growth across Qscan Group
• Structured onboarding program with dedicated training from our Contact Centre Trainer to set you up for success
• Access to resources, tools, and the latest technology developments
• Annual Remuneration Review
• Make a genuine impact on patient experience every day

For any questions about the role, please reach out to us via ***********@qscan.com.au.