Reception & Workplace Experience Lead

JLL; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

JLL is seeking a Reception & Workplace Experience Coordinator in Sydney to welcome employees and visitors, manage front desk operations, and support facilities coordination in a fast-paced corporate environment.

You will handle visitor registration, switchboard, meeting room bookings, mail services, and event support, while maintaining high hospitality standards and data security. Join a collaborative team that values initiative and service excellence.

Qualifications

• Prior front desk experience in a fast-paced environment such as facilities, property management or hospitality.
• Professional, friendly demeanour with confident communication at all organisation levels.
• Meticulous attention to detail with passion for quality service delivery.
• Collaborative team player committed to meeting shared objectives but can work independently as well.
• Proactive problem solver capable of managing complex situations and competing priorities.

Responsibilities

• Create a comfortable, welcoming and hospitable environment for employees and their guests
• Coordinate with internal and external stakeholders for maintenance and repairs
• Manage all communications professionally, including calls and emails, while maintaining strict data security and following client protocols
• Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace
• Manage sign-in/out procedures and issue passes for new employees or visitors
• Assist stakeholders with meeting room bookings to ensure a delightful experience
• Monitor and order stationery and office supplies when needed
• Support event organisers with logistics, equipment and assist with AV system setup
• Liase with facilities and security team and report any incidents, utilising Corrigo and CMO when needed

Skills

Front desk experience

Hospitality

Professional communication

Team collaboration

Job description

JLL is seeking a Reception & Workplace Experience Coordinator in Sydney to welcome employees and visitors, manage front desk operations, and support facilities coordination in a fast-paced corporate environment.

You will handle visitor registration, switchboard, meeting room bookings, mail services, and event support, while maintaining high hospitality standards and data security. Join a collaborative team that values initiative and service excellence.