Reception & Workplace Experience Coordinator

Jones Lang LaSalle Incorporated; Ryde; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Jones Lang LaSalle is seeking a Reception & Workplace Experience Coordinator for our North Ryde, NSW location. You will be the welcoming face, handling front desk duties, visitor registration, and coordinating meetings, events, and workplace services in a fast-paced corporate setting.

Working closely with the Facilities Manager, you will respond to helpdesk tickets, liaise with vendors, and champion programs to enhance community and engagement across the workplace.

Qualifications

• Front desk experience in fast-paced environments (facilities, property management or hospitality).
• Professional, friendly demeanor with confident communication at all levels.
• Meticulous attention to detail and quality service delivery.

Responsibilities

• Create a welcoming environment for employees and guests.
• Coordinate maintenance and repairs with stakeholders.
• Manage communications (calls/emails) with data security and client protocols.
• Plan events and experiences to foster community and engagement.
• Manage sign-in/out and passes for staff/visitors.
• Assist with meeting room bookings for a delightful experience.
• Monitor and order office supplies as needed.
• Support event logistics and AV setup.
• Coordinate with facilities and security; report incidents using Corrigo/CMO.

Skills

Front desk

Professional communication

Attention to detail

Team player

Problem solving

Tools

Corrigo

CMO

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the role:

As our Reception & Workplace Experience Coordinator, you'll be the welcoming face of our multinational, cloud based company client's workplace, creating exceptional experiences for employees and visitors alike. This dynamic role combines professional reception services, workplace operations, and facilities coordination in a fast-paced corporate environment. You'll manage everything from visitor registration and switchboard operations to meeting room bookings, mail services, and event support, all while maintaining the highest standards of hospitality and service delivery. Working closely with our Facilities Manager, you'll play a vital part in keeping operations running smoothly, responding to helpdesk tickets, coordinating with vendors, and championing workplace experience initiatives that foster community and engagement.

Key Responsibilities:

• Create a comfortable, welcoming and hospitable environment for employees and their guests.
• Coordinate with internal and external stakeholders for maintenance and repairs.
• Manage all communications professionally, including calls and emails, while maintaining strict data security and following client protocols.
• Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.
• Manage sign-in/out procedures and issue passes for new employees or visitors.
• Assist stakeholders with meeting room bookings to ensure a delightful experience.
• Monitor and order stationery and office supplies when needed.
• Support event organisers with logistics, equipment and assist with AV system setup.
• Liase with facilities and security team and report any incidents, utilising Corrigo and CMO when needed.

The ideal candidate will have:

• Prior front desk experience in a fast-paced environment such as facilities, property management or hospitality.
• Professional, friendly demeanour with confident communication at all organisation levels.
• Meticulous attention to detail with passion for quality service delivery.
• Collaborative team player committed to meeting shared objectives but can work independently as well.
• Proactive problem solver capable of managing complex situations and competing priorities.

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.

Location:

On-site – North Ryde, NSW

Equal Opportunity and Inclusion:

JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Accessibility and Reasonable Accommodation:

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Privacy Notice:

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

About JLL:

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.