Reception Team Lead

Super Retail Group; Strathpine; On-site; AUD 65,000 - 85,000; Full time

Job summary

Super Retail Group is seeking a hands-on Reception Team Leader to oversee front-of-house operations and guide a team to provide outstanding customer experiences. You will balance reception duties with leadership responsibilities, ensuring smooth administration and effective communications across the site.

We value a proactive mindset, strong organizational skills and a commitment to safety and continuous improvement in a fast-paced retail environment.

Qualifications

• Proven leadership experience managing or supervising a team.
• Background in reception, customer service, retail, hospitality or administration is preferred.
• Outstanding communication and stakeholder management abilities.
• Strong organisational and multitasking capabilities.
• Customer-focused mindset with emphasis on safety and continuous improvement.

Responsibilities

• Lead, coach and develop the reception team to deliver high-quality service.
• Create memorable first impressions through exceptional customer and visitor experiences.
• Oversee reception operations, administration and communications to ensure smooth office running.
• Champion safety and compliance, including site security and visitor management.
• Identify and drive continuous improvement and operational excellence in frontline operations.

Skills

Leadership

Customer Service

Communication

Organisational Skills

Safety & Compliance

Job description

At Super Retail Group, it is our purpose to inspire and equip everyone to live their passion every day. In this role you will lead the team behind the first impressions at Super Retail Group, creating exceptional experiences while driving service excellence and operational success.

About The Role

…You'll balance hands-on reception duties with leadership responsibilities, including:

• Lead & Inspire – Leading, coaching and developing the reception team
• Create Memorable First Impressions – Delivering exceptional customer and visitor experiences
• Keep the Office Running Smoothly – Managing reception operations, administration and communications
• Champion Safety & Compliance – Maintaining site security, visitor management and safety processes
• Drive Better Ways of Working – Leading continuous improvement and operational excellence

About You…

• Proven Leadership Experience – Experience leading or supervising a team
• Customer Service and Admin Expertise – A background in reception, customer service, retail, hospitality or administration
• Exceptional Communication Skills – Outstanding communication and stakeholder management skills
• Organisational Excellence – Strong organisational and multitasking abilities
• A Positive, Proactive Mindset – A customer-focused approach with a strong commitment to safety and continuous improvement

Our Culture of Inclusion:

Super Retail Group is proud to be an equal opportunity employer.We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.

Join us and help shape a welcoming, professional and high-performing environment where people love to work.