Senior Receptionist

Total-Fusion-Chermside; Brisbane; On-site; AUD 65,000 - 80,000; Full time

Job summary

TotalFusion Chermside is seeking a Senior Receptionist to lead the front-of-house team and deliver a five-star experience for every member from hello to goodbye. You will onboard new members, train staff on SOPs, and ensure smooth operations across reception, day spa, and allied health.

Previous leadership in customer service and a passion for hospitality are essential. Join a premium fitness destination where outstanding service and strong organisation are valued, with opportunities to grow and

Qualifications

• Proven experience as a receptionist or in a similar admin role.
• Strong organisational and multitasking skills.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office and office management software.
• Ability to work independently and as part of a team.
• Professional appearance and demeanour.

Responsibilities

• Lead, coach and motivate the reception team to hit KPIs and budgets.
• Deliver five-star guest experiences for all prospects and members.
• Greet members by name and foster positive interactions.
• Onboard new members: app, tags, photos, and setup.
• Train the team on SOPs and upskill as needed.
• Hold daily huddles with Ops/GM to set focus.
• Handle enquiries, bookings, payments, emails across reception and spa.
• Manage overdue accounts with care and professionalism.
• Keep the member database clean and accurate.
• Promote retail, programs and promotions.

Skills

Leadership

Customer service

Communication

Attention to detail

Problem solving

Time management

Team leadership

Integrity

Tools

Microsoft Office

Job description

At TotalFusion Chermside, reception isn't just a desk - it's the heartbeat of the club. We're on the hunt for a Senior Receptionist who lights up a room, leads from the front, and makes every member feel like a VIP from the moment they walk in.

If you're the kind of person who remembers names, anticipates needs, and genuinely loves making someone's day better - keep reading.

About us

TotalFusion Chermside is a premium fitness and wellness destination - gym, group fitness, allied health, cafe and rooftop bathhouse, crèche and more, all under one roof. We do wellness properly, and our team is at the centre of it.

The role

As our Senior Receptionist, you'll lead and inspire the reception team to deliver a five-star experience every single shift. You'll set the tone at the front of house, keep our standards high, and make sure every member and guest feels genuinely welcome from hello to goodbye.

What you'll be doing

• Leading, coaching and motivating the reception team to smash their KPIs and budgets
• Delivering an exceptional experience to every prospect, new member and regular
• Greeting members by name and turning every interaction into a positive one
• Onboarding new members - app setup, tags, photos, the works
• Training the team on all SOPs and upskilling them as you spot the need
• Running quick daily catch-ups with the Ops Manager / General Manager to set the day's focus
• Handling enquiries, bookings, payments and emails across reception, day spa and allied health
• Managing overdue accounts and compliance with care and professionalism
• Keeping the database spotless
• Promoting retail products, club programs and promotions

What you'll bring

• Previous reception or customer service experience (leadership experience is a bonus)
• A genuine belief that outstanding service is the key to everything
• Current First Aid and CPR certificates (or the willingness to obtain them)
• Strong written and verbal communication skills
• Sharp attention to detail and cool-headed problem solving
• The confidence to approach members and lead your team by example
• Great organisation and time management
• Honesty, integrity and a positive approach to change

Qualifications:

• Proven experience as a receptionist or in a similar administrative role.
• Strong organisational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and office management software.
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving skills.
• A professional appearance and demeanour.

Company Overview

Are you passionate about fitness, sales, allied health, wellness, beauty therapy, dog grooming, hospitality, customer service, or leadership? At TotalFusion, we are dedicated to creating an intentional environment so you thrive in your career. Our uniquely diverse workforce prioritises the progression, development, and culture of our people and teams. At TotalFusion, career growth is at the core of our mission. Explore current job openings and elevate your career with TotalFusion.