Front Desk Team Lead: Elevate Customer Experience

Super Retail Group; Strathpine; On-site; AUD 65,000 - 85,000; Full time

Job summary

Super Retail Group is seeking a hands-on Reception Team Leader to oversee front-of-house operations and guide a team to provide outstanding customer experiences. You will balance reception duties with leadership responsibilities, ensuring smooth administration and effective communications across the site.

We value a proactive mindset, strong organizational skills and a commitment to safety and continuous improvement in a fast-paced retail environment.

Qualifications

• Proven leadership experience managing or supervising a team.
• Background in reception, customer service, retail, hospitality or administration is preferred.
• Outstanding communication and stakeholder management abilities.
• Strong organisational and multitasking capabilities.
• Customer-focused mindset with emphasis on safety and continuous improvement.

Responsibilities

• Lead, coach and develop the reception team to deliver high-quality service.
• Create memorable first impressions through exceptional customer and visitor experiences.
• Oversee reception operations, administration and communications to ensure smooth office running.
• Champion safety and compliance, including site security and visitor management.
• Identify and drive continuous improvement and operational excellence in frontline operations.

Skills

Leadership

Customer Service

Communication

Organisational Skills

Safety & Compliance

Job description

Super Retail Group is seeking a hands-on Reception Team Leader to oversee front-of-house operations and guide a team to provide outstanding customer experiences. You will balance reception duties with leadership responsibilities, ensuring smooth administration and effective communications across the site.

We value a proactive mindset, strong organizational skills and a commitment to safety and continuous improvement in a fast-paced retail environment.