Reception Supervisor / Membership Officer

Beenleigh RSL & Golf Club; Logan City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible work arrangements

Discounted meals and access to club设施

Discounted golf membership or casual/

Free onsite parking

Professional development opportunities

Job summary

Beenleigh RSL & Golf Club is seeking a Reception Supervisor / Membership Officer to lead reception and membership services, ensuring a warm and efficient guest experience. You’ll manage front-of-house operations, assist with sign-ups, renewals, and enquiries, and provide admin support across club activities.

The role requires strong communication and leadership, with flexibility for evenings and weekends to support our busy club environment.

Qualifications

• Previous experience in a supervisory reception, admin or customer service role.
• Strong leadership and problem-solving skills.
• Excellent communication (written & verbal) and interpersonal abilities.
• Flexibility to work evenings, weekends, public holidays.
• Competency in administrative tasks and computer systems (e.g email platform, microsoft suite, booking systems).
• Excellent organisational skills and attention to detail.
• RSA & RSG certification (or willingness to obtain).

Responsibilities

• Oversee reception and membership operations, ensuring smooth daily functions
• Provide outstanding customer service to members and guests
• Assist with membership sign-ups, renewals, and enquiries
• Train and support front-of-house staff
• Process payments, bookings, and enquiries efficiently
• Maintain accurate records and documentation, and uphold club policies
• Assist in promoting club events and services
• Support various monthly reporting requirements
• Provide admin assistance to our volunteers

Skills

Leadership

Customer service

Supervisory experience

Communication

Interpersonal skills

Flexibility

Organisational skills

RSA/RSG certification

Tools

Microsoft Suite

Booking systems

Email platform

Job description

Are you a customer service superstar with leadership skills? Do you thrive in diverse roles with variety, working independently, collaboratively, and provide a welcoming, well-organised customer experience? Beenleigh RSL & Golf Club is looking for a dynamic Reception Supervisor / Membership Officer to join our team!
Reception & Membership Supervisor

About Us

Beenleigh RSL & Golf Club has been a cornerstone of the local community for over 100 years, providing a range of facilities, experiences and outstanding service to our members and guests alike. We are committed to delivering top-tier service and experiences for our members and guests. Offering multifaceted facilities with food and beverage, gaming, golf, functions, events and much more. Join us and be a part of our continued success!

About the role

We’re looking for reliable people who enjoy working with others, taking initiative and keeping day-to-day operations running smoothly. As the Reception Supervisor / Membership Officer, you will be the first point of contact for our valued members and guests, ensuring they receive a warm welcome. You’ll oversee reception operations, manage membership services, assist in coordinating front-of-house activities and provide administrative support. This role requires flexibility, including some nights and weekends as required to support our club’s busy operations.

Key Responsibilities

• Oversee reception and membership operations, ensuring smooth daily functions
• Provide outstanding customer service to members and guests
• Assist with membership sign-ups, renewals, and enquiries
• Train and support front-of-house staff
• Process payments, bookings, and enquiries efficiently
• Maintain accurate records and documentation, and uphold club policies
• Assist in promoting club events and services
• Support various monthly reporting requirements
• Provide admin assistance to our volunteers

Duties will include, but are not limited to, the responsibilities outlined above.

What we're looking for

• Previous experience in a supervisory reception, admin or customer service role
• Strong leadership and problem-solving skills
• Excellent communication (written & verbal) and interpersonal abilities
• Flexibility to work evenings, weekends, public holidays
• Competency in administrative tasks and computer systems (e.g email platform, microsoft suite, booking systems)
• Excellent organisational skills and attention to detail
• RSA & RSG certification (or willingness to obtain)

What we offer:

Beenleigh RSL & Golf Club is dedicated to supporting the wellbeing and development of our team. We offer a range of perks including:

• A supportive team environment
• Professional development opportunities
• Flexible work arrangements
• Discounted meals and access to club facilities
• Discounted golf membership or casual play
• Free onsite parking

Beenleigh RSL & Golf Club is proudly an Equal Opportunity Employer