Reception Customer Service Assistant

The Recruitment Alternative Ltd; Melbourne; Vor Ort; AUD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

On-site parking

Zusammenfassung

The Recruitment Alternative Ltd in Melbourne is seeking a friendly Reception and Customer Service Assistant to be the welcoming face of the business. You will handle enquiries by phone, email and website, assist showroom visitors with stock selections and ensure every customer experience from first contact to purchase is professional and positive.

Ideal candidates will have frontline experience in Retail or related fields, strong communication skills, and a proactive, team-oriented attitude.

Qualifikationen

• Previous experience in a customer service or retail showrooms role is highly regarded.
• Professional verbal and written communication skills.
• Passion for delivering exceptional customer service.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proactive, positive and team-oriented approach.
• Intermediate computer skills, including Microsoft Office.
• Current driver's licence and own reliable transport required due to the business location.

Aufgaben

• Be the first point of contact for customer enquiries via phone, email and website.
• Answer incoming calls and provide outstanding customer service.
• Welcome and assist showroom visitors.
• Provide product information and assist with customer enquiries.
• Liaise with customers regarding products, orders and general enquiries.
• Perform general administration duties.
• Support the wider team with day-to-day operations.
• Deliver an exceptional customer experience with every interaction.

Kenntnisse

Customer service

Verbal communication

Written communication

Organisational skills

Multitasking

Proactive mindset

Team player

Tools

Microsoft Office

Jobbeschreibung

• Join a friendly and supportive team in a varied reception, customer service and administration role
• Opportunity to broaden your skills in a growing and successful business
• Monday to Friday | 9.00am - 5.00pm

About the Role

Our client is a well-established and growing business specialising in quality outdoor lifestyle products, including outdoor furniture, storage solutions and garden products. They are seeking a friendly, organised and customer-focused Reception and Customer Service Assistant to be the helpful welcoming face for their business.

As the first point of contact, you'll manage customer enquiries via phone, email and website, assist showroom visitors with stock selections and ensure every customer receives a professional and positive experience from their first enquiry through to purchase. If you have been in a frontline role, within Retail, Hardware, Trade Solutions or similar, this role could be just for you!

What's in it for You?

• Stable, full-time position with a growing business
• Friendly, supportive and collaborative team environment
• Varied role combining customer service and administration
• Competitive salary based on experience
• On-site parking provided

Duties

• Be the first point of contact for customer enquiries via phone, email and website
• Answer incoming calls and provide outstanding customer service
• Respond to customer enquiries promptly and professionallyWelcome and assist showroom visitors
• Provide product information and assist with customer enquiries
• Liaise with customers regarding products, orders and general enquiries
• Perform general administration duties
• Support the wider team with day-to-day operations
• Deliver an exceptional customer experience with every interaction

Skills and Experience

• Previous experience in a customer service or retail sales showroom role will be highly regarded
• Professional verbal and written communication skills
• Passion for delivering exceptional customer service
• Strong organisational skills with excellent attention to detail
• Ability to manage multiple tasks and prioritise effectively
• Proactive, positive and team-oriented approach
• Intermediate computer skills, including Microsoft Office
• Current driver's licence and own reliable transport required due to the business location