Reception & Sales Support Team Member

Helloworld; Mackay Regional; On-site; AUD 42,000 - 56,000; Full time

Job summary

Helloworld in Mackay is seeking a Reception & Sales Support Team Member to greet customers, answer enquiries and manage bookings. You will support consultants with documents, update customer records and contribute to campaigns and events.

This role offers a pathway toward becoming a Travel Consultant, with training and supplier events enhancing travel knowledge. A customer-focused, detail‑oriented approach and a proactive attitude are essential.

Qualifications

• Experience in reception, administration, retail, customer service or sales would be beneficial.
• Attitude, reliability and willingness to learn will be just as important.
• Must be organized and able to manage multiple tasks.

Responsibilities

• Welcoming customers and assisting with initial enquiries
• Answering calls, managing messages and monitoring store emails
• Coordinating customer appointments
• Supporting consultants with documents, booking information and administration
• Updating customer profiles, enquiries, passport details and loyalty information
• Contacting suppliers for information and documentation
• Saving and maintaining booking records
• Assisting with marketing campaigns, events and customer database activity
• Keeping the reception and retail environment organised and professional
• Building your travel knowledge through training and supplier events

Skills

Warm communication

Attention to detail

Organisational skills

Customer-first mindset

Computer literacy

Initiative

Team spirit

Willingness to learn

Job description

Love travel? Your career could start here.

We are searching for an organised, enthusiastic and customer-focused person to join our team as a Reception & Sales Support Team Member.

You will be the first person many of our customers meet, helping create a welcoming experience while keeping communication, customer information and consultant support moving smoothly behind the scenes.

More than a traditional reception role, this position provides a genuine introduction to the travel industry and the opportunity to develop toward becoming a Travel Consultant.

Love travel? Your career could start here.

We are searching for an organised, enthusiastic and customer-focused person to join our team as a Reception & Sales Support Team Member.

You will be the first person many of our customers meet, helping create a welcoming experience while keeping communication, customer information and consultant support moving smoothly behind the scenes.

More than a traditional reception role, this position provides a genuine introduction to the travel industry and the opportunity to develop toward becoming a Travel Consultant.

What you’ll be doing

• Welcoming customers and assisting with initial enquiries
• Answering calls, managing messages and monitoring store emails
• Coordinating customer appointments
• Supporting consultants with documents, booking information and administration
• Updating customer profiles, enquiries, passport details and loyalty information
• Contacting suppliers for information and documentation
• Saving and maintaining booking records
• Assisting with marketing campaigns, events and customer database activity
• Keeping the reception and retail environment organised and professional
• Building your travel knowledge through training and supplier events

What you’ll bring

• A warm, confident and professional communication style
• Excellent attention to detail
• Strong organisational and time-management skills
• A customer-first mindset
• Confidence using computers and learning new technology
• Initiative and a willingness to help wherever needed
• A positive attitude and genuine team spirit
• An interest in travel and a desire to keep learning

Experience in reception, administration, retail, customer service or sales would be beneficial, but your attitude, reliability and willingness to learn will be just as important.

Your next adventure starts here

This role is perfect for someone who wants more than just a reception position. You will gain hands‑on experience within a professional travel business, learn from an experienced team and develop the foundations for a future career as a Travel Consultant.