Reception/Customer Service

Placing Heads Recruitment; Melbourne; In loco; AUD 50.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive remuneration package

Vibrant, supportive team culture

Modern offices close to public transit

Consistent weekday hours with work‑l‑i

Descrizione del lavoro

Placing Heads Recruitment in Melbourne seeks a proactive Receptionist / Customer Service Coordinator to be the welcoming voice of the team. You will manage calls, greet visitors, schedule appointments, and support front‑of‑house operations.

You will identify upselling opportunities, contribute to sales growth, and maintain high presentation standards for reception and meeting spaces. Proficiency in MS Office and excellent phone manner are essential.

Competenze

• Proven experience in a receptionist, customer service, or front‑of‑house sales role.
• Strong ability to engage clients, spot upselling opportunities, and build relationships.
• Exceptional phone manner and written communication skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Highly organized, proactive, and detail‑oriented.

Mansioni

• Front-of-House Excellence: Welcome visitors, manage calls, schedule appointments, and coordinate correspondence.
• Drive Sales & Upsell: Identify customer needs to cross‑sell and upsell products and services.
• Administrative Operations: Maintain presentation standards for reception and meeting spaces while delivering office administration.

Conoscenze

Customer service

Upselling

Phone etiquette

Organisation

Reception experience

Strumenti

MS Office (Word, Excel, Outlook)

Descrizione del lavoro

• Supportive, friendly, and collaborative small team culture
• Modern offices close to public transport
• Consistent weekday hours with great work life balance

Receptionist / Customer Service Coordinator

East Bentleigh | Full-Time | Great Work-Life Balance

Are you a customer service superstar with a knack for upselling and driving sales growth? Our client, a well-established and thriving business in East Bentleigh, is seeking a dynamic Receptionist / Customer Service Coordinator to be the welcoming face and voice of their team.

What You’ll Do:

• Front-of-House Excellence: Warmly welcome visitors, manage calls, schedule appointments, and coordinate general correspondence.
• Drive Sales & Upsell: Identify customer needs to cross-sell and upsell products and services, contributing directly to business growth.
• Administrative Operations: Maintain high presentation standards for reception and meeting spaces while delivering seamless office administration.

What You Bring:

• Proven experience in a receptionist, customer service, or front-of-house sales role.
• Strong ability to engage clients, spot upselling opportunities, and build relationships.
• Exceptional phone manner and written communication skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Highly organized, proactive, and detail-oriented.

What’s in It for You?

• Competitive remuneration package.
• Vibrant, supportive, and collaborative team culture.
• Modern offices close to public transport and local amenities.
• Consistent weekday hours with excellent work-life balance.